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Can't install Windows 8.1 due to DRIVER_VIOLATION error RRS feed

  • Question

  • Hello,

    I opened this topic to talk about a problem about Windows 8.1 installation on my PC. It's a ASUS laptop model X50SR (F5 series) manfactured in 2008 and sold with Windows Vista.

    I've never had issues with Windows 7 and Windows 8, but with 8.1 yes. The problem is the DRIVER_VIOLATION error accompanied by a blue screen of death before boot. Basically, it crashes at the boot with the Windows logo when the loading wheel appears showing the BSOD with this error.

    I tried many ways to bypass the problem, but nothing. I think this is an internal issue of the operating system, in fact the error appears with the clean installation (boot from CD).

    The BIOS doesn't allow me to disable devices.

    I hope you will reply me as soon as possible,

    Ivan

    Monday, July 21, 2014 12:04 PM

All replies

  • Hi,

    In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc.

    If you don't know where .DMP files are located, here's how to get to them:

    1. Navigate to the %systemroot%\Minidump folder.

    2. Copy any and all DMP files in the Minidump folder to your Desktop and then zip up these files.

    3. Upload the zip containing the .DMP files to Onedrive or a hosting site of your choice and paste in your reply. Preferred sites: Onedrive, Mediafire, Dropbox, etc. Nothing with wait-timers, download managers, etc.

    4 (optional): The type of .DMP files located in the Minidump folder are known as Small Memory Dumps. In %systemroot% there will be what is known as a Kernel-Dump (if your system is set to generate). It is labeled MEMORY.DMP. The difference between Small Memory Dumps and Kernel-Dumps in the simplest definition is a Kernel-Dump contains much more information at the time of the crash, therefore allowing further debugging of your issue. If your upload speed permits it, and you aren't going against any strict bandwidth and/or usage caps, etc, the Kernel-Dump is the best choice. Do note that Kernel-Dumps are much larger in size due to containing much more info, which is why I mentioned upload speed, etc.

    If you are going to use Onedrive but don't know how to upload to it, please visit the following:

    Upload photos and files to Onedrive.

    After doing that, to learn how to share the link to the file if you are unaware, please visit the following link - Share files and folders and change permissions and view 'Get a link'.

    Please note that any "cleaner" programs such as TuneUpUtilities, CCleaner, etc, by default will delete .DMP files upon use. With this said, if you've run such software, you will need to allow the system to crash once again to generate a crash dump.

    If your computer is not generating .DMP files, please do the following:

    1. Start > type %systemroot% which should show the Windows folder, click on it. Once inside that folder, ensure there is a Minidump folder created. If not, CTRL-SHIFT-N to make a New Folder and name it Minidump.

    2. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Performance > Settings > Advanced > Ensure there's a check-mark for 'Automatically manage paging file size for all drives'.

    3. Windows key + Pause key. This should bring up System. Click Advanced System Settings on the left > Advanced > Startup and Recovery > Settings > System Failure > ensure there is a check mark next to 'Write an event to the system log'.

    Ensure Small Memory Dump is selected and ensure the path is %systemroot%\Minidump.

    4. Double check that the WERS is ENABLED:

    Start > Search > type services.msc > Under the name tab, find Windows Error Reporting Service > If the status of the service is not Started then right click it and select Start. Also ensure that under Startup Type it is set to Automatic rather than Manual. You can do this by right clicking it, selecting properties, and under General selecting startup type to 'Automatic', and then click Apply.

    If you cannot get into normal mode to do any of this, please do this via Safe Mode.

    Regards,

    Patrick

    “Be kind whenever possible. It is always possible.” - Dalai Lama

    Monday, July 21, 2014 5:07 PM
  • How can I do this if I boot Windows 8.1 from CD? I'm going to do a clean install and not an upgrade from Windows 8 or Windows 7. However, I've also tried to do an upgrade from Windows 7 with settings you recommended but it doesn't generate any dump file.
    • Edited by Ivan16198 Monday, August 4, 2014 1:07 AM
    Monday, August 4, 2014 1:07 AM
  • Hi,

    Firstly please check Windows 8.1 system requirements:

    System requirements

    http://windows.microsoft.com/en-IN/windows-8/system-requirements

    If your computer meets, follow the below guide to do a clean installation:

    How to perform a clean installation of Windows

    http://windows.microsoft.com/en-IN/windows-8/clean-install

    If you want to upgrade Windows 8.1 from Windows 7,  run this Windows 8.1 Upgrade Assistant:

    Upgrade Assistant: FAQ

    http://windows.microsoft.com/en-in/windows-8/upgrade-assistant-download-online-faq

    If the result is fine, follow the below guide to get it:

    http://windows.microsoft.com/en-in/windows-8/upgrade-from-windows-7-tutorial


    Karen Hu
    TechNet Community Support

    Wednesday, August 6, 2014 3:11 AM
  • I know Windows 8.1 requirements, and how to perform a clean installation. The problem is that I can't boot Windows 8.1 in any way. It gives me a BSOD with DRIVER_VIOLATION error.
    Wednesday, August 6, 2014 7:52 PM