Error message while attempting to download Windows 7 and I already have the product key RRS feed

  • Question

  • Hello,

    Recently I went to the Microsoft website to download Windows 7 ISO file and whenever I enter the product key, it displays this error message:   


    We encountered a problem with your request. Please visit Microsoft Support Us Contact Page for assistance. Refer to Message Code 715-123130 and Transaction ID a810635a-a166-451a-af46-d8afa3c2b1b1.

    Please help me fix this problem at the earliest.

    Thank You

    Friday, December 13, 2019 1:17 PM

All replies

  • The most common issue is the use of a product key for a product not currently supported by the site such as an Upgrade key, an MSDN key, product keys for pre-installed media or an Enterprise edition key. For access to MSDN products or Enterprise edition visit the MSDN Portal or the Volume Licensing Service Center. Upgrades and pre-installed media are not currently supported by the tools on the site.

    If you believe you have a valid product key and are still receiving an error, please contact Support.

    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Thursday, December 26, 2019 2:31 AM