We have been using App-V for quite some time now and have the following problem with blank icons in combination with roaming profiles and almost identical usernames where I'm unable to find a solution for.
There are a lot of users that have an username beginnen with the exact same letters, for example ResearchStudent1, ResearchStudent2, ResearchStudent3 etc
We also use roaming profiles (no file/directory exclusions). Local profiles are not deleted on logoff.
When these users log on, App-V creates their shortcuts for the App-V applications on the users desktop and start menu. When you look into those shortcuts you can see that the path to the icon is something like "%systemdrive%\users\resear~1\AppData\Roaming\SOFTGR~1\ICONCA~1\App1.ico"
So far so good, the shortcut works and the user has a nice icon.
Next, another user logs on and he gets shortcuts with an icon path of "%systemdrive%\users\resear~2\AppData\Roaming\SOFTGR~1\ICONCA~1\App1.ico"
We still don't have a problem at this time. But if users switch computers where the sequal number ~1 and ~2 etc don't fit the correct path for the user anymore, the icon can't be found and the user gets a blank icon.
Deleting all icons and refreshing the softgrid application fixes the problem, but this is not a permanent solution.
Does anybody have a similar issue? Or does somebody know how we could force the App-V client to create shortcuts that have a path to the icon with a variable like "%AppData%\Softgrid Client\Icon Cache" or to not use the ancient 8.3 notation but full path?