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Unusual Error Code : 4604EE8-15603A0A-10000003

    Question

  • I get the following error code when I try and launch an app-v package from within Citrix. The user is from another forrest which our forrest trusts. Users logging onto the same server within our forrest get the app to launch. So coms with the app-v management server are fine.

    Error Code : 4604EE8-15603A0A-10000003 (On the client)

    Event Log entries below

    Event ID: 3001

    {tid=1AA8:usr=dm14}

    The Application Virtualization Client could not launch DM14_Equator_5.1 5.1.32.1.

    A network error occurred. Try again in a few minutes. If the problem persists, report the following error code to your System Administrator.

    Error code: 4604EE8-15603A0A-10000003

     

    Event ID : 3008

    {hap=28:app=DM14_Equator_5.1 5.1.32.1:tid=1D1C:usr=dm14}

    The client was unable to connect to an Application Virtualization Server (rc 15603A0A-10000003)

    Event ID: 5009

    {hap=28:app=DM14_Equator_5.1 5.1.32.1:tid=1D1C:usr=dm14}

    The Application Virtualization Client could not connect to stream URL 'RTSP://edi9-05-appv02.mis.digimis.com:554/DM14 Doncasters APPS/DM14_Equator_5.1/DM14_Equator_5.1.sft' (rc 15603A0A-10000003, original rc 15603A0A-10000003).

    Errors below taken from Sftlog

     

    [09/21/2011 08:58:33:250 JGSW ERR] {tid=B18:usr=DM14}
    The Application Virtualization Client could not connect to stream URL 'RTSP://edi9-05-appv02.mis.digimis.com:554/DM14 Doncasters APPS/DM14_Equator_5.1/DM14_Equator_5.1.sft' (rc 16905A2A-C0000413, original rc 16905A2A-C0000413).


    [09/21/2011 08:58:33:281 PMGR ERR] {tid=B18}
    Failed to background load package {8EC11FB3-A42F-45F9-9EF6-5C9FFF0F81CA} (rc 16905A2A-C0000413).


    [09/21/2011 08:58:33:578 JGSW ERR] {hap=27:app=DM14_Equator_5.1 5.1.32.1:tid=20C4:usr=DM14}
    The Application Virtualization Client could not connect to stream URL 'RTSP://edi9-05-appv02.mis.digimis.com:554/DM14 Doncasters APPS/DM14_Equator_5.1/DM14_Equator_5.1.sft' (rc 15603A0A-10000003, original rc 15603A0A-10000003).


    [09/21/2011 08:58:33:593 SWAP ERR] {hap=27:app=DM14_Equator_5.1 5.1.32.1:tid=20C4:usr=DM14}
    The client was unable to connect to an Application Virtualization Server (rc 15603A0A-10000003)


    [09/21/2011 08:58:33:781 TRAY ERR] {tid=2730:usr=DM14}
    The Application Virtualization Client could not launch DM14_Equator_5.1 5.1.32.1.

    A network error occurred. Try again in a few minutes. If the problem persists, report the following error code to your System Administrator.

    Error code: 4604EE8-15603A0A-10000003

    [09/21/2011 09:04:03:383 SRVC WRN] {tid=10EC}
    Failed unregistering callback tracking connected process termination (error: 997).


    [09/21/2011 09:06:00:996 SRVC WRN] {tid=10EC}
    Failed unregistering callback tracking connected process termination (error: 997).


    [09/21/2011 09:08:07:516 MIME ERR] {tid=2188:usr=dm14}
    Failure on Desktop Configuration Server request to URL {rtsp://EDI9-05-APPV02.mis.digimis.com:554/} with header {Host: EDI9-05-APPV02.mis.digimis.com
    Content-Type: text/xml
    AppV-Op: Refresh
    } (rc 1690640A-200001F4).


    [09/21/2011 09:08:52:267 JGSW ERR] {tid=B18:usr=dm14}
    The Application Virtualization Client could not connect to stream URL 'RTSP://edi9-05-appv02.mis.digimis.com:554/DM14 Doncasters APPS/DM14_Equator_5.1/DM14_Equator_5.1.sft' (rc 16905A2A-C0000413, original rc 16905A2A-C0000413).


    [09/21/2011 09:08:52:283 PMGR ERR] {tid=B18}
    Failed to background load package {8EC11FB3-A42F-45F9-9EF6-5C9FFF0F81CA} (rc 16905A2A-C0000413).


    [09/21/2011 09:08:52:658 JGSW ERR] {hap=28:app=DM14_Equator_5.1 5.1.32.1:tid=1D1C:usr=dm14}
    The Application Virtualization Client could not connect to stream URL 'RTSP://edi9-05-appv02.mis.digimis.com:554/DM14 Doncasters APPS/DM14_Equator_5.1/DM14_Equator_5.1.sft' (rc 15603A0A-10000003, original rc 15603A0A-10000003).


    [09/21/2011 09:08:52:689 SWAP ERR] {hap=28:app=DM14_Equator_5.1 5.1.32.1:tid=1D1C:usr=dm14}
    The client was unable to connect to an Application Virtualization Server (rc 15603A0A-10000003)


    [09/21/2011 09:08:52:830 TRAY ERR] {tid=1AA8:usr=dm14}
    The Application Virtualization Client could not launch DM14_Equator_5.1 5.1.32.1.

    A network error occurred. Try again in a few minutes. If the problem persists, report the following error code to your System Administrator.

    Error code: 4604EE8-15603A0A-10000003

    [09/21/2011 09:13:44:433 MIME ERR] {tid=2730:usr=mdevisch}
    Échec de la demande du serveur de configuration du bureau à l'URL {rtsp://EDI9-05-APPV02.mis.digimis.com:554/} avec l'en-tête {Host: EDI9-05-APPV02.mis.digimis.com
    Content-Type: text/xml
    AppV-Op: Refresh
    } (rc 1690640A-200001F4).


    [09/21/2011 09:23:24:717 SRVC WRN] {tid=10EC}
    Failed unregistering callback tracking connected process termination (error: 997).

     

    I've tried searching Google but there appears to be no entries for the error code. I'm hoping someone on here has seen this before.

    Thanks

     

     

     

     

     

    Wednesday, September 21, 2011 8:44 AM

Answers

  • The problem has now been resolved. The user I'm logging on with was from a different forest and I had not allowed the user to authenticate against the APP-V management server.  The app-v package can now launch.
    Thursday, September 29, 2011 10:51 AM

All replies

  • Hello,

    Have you used Network Monitor to determine what network traffic passes between the systems?
    /Znack
    Wednesday, September 21, 2011 10:41 AM
  • Hi Znack,

                     No I've not tried this. I'll give it a go.

    Thanks

    Thursday, September 22, 2011 9:32 AM
  • I would suggest you look at the sft-server.log logfile as well (on your edi9-05-appv02.mis.digimis.com machine) to see if there are ANY entries at all related to this connection?

     

     


    best regards,
    Kalle Saunamäki
    Thursday, September 22, 2011 1:21 PM
    Moderator
  • The problem has now been resolved. The user I'm logging on with was from a different forest and I had not allowed the user to authenticate against the APP-V management server.  The app-v package can now launch.
    Thursday, September 29, 2011 10:51 AM