none
App-v Client Launch Error - 29-000003ED

    Question

  • Recently one of our app-v clients is getting this error:

              [06/29/2012 13:02:10:666 TRAY ERR] {tid=418:usr=xxxxxxxx}
              The Application Virtualization Client could not launch P-Excel 07 12.0.6550.5004.

              The volume does not contain a recognized file system.
              Please make sure that all required file system drivers are loaded and that the volume is not corrupted.

              Error code: 4615186-00000729-000003ED

    While I have seen a lot of different app-v client errors, I have never seen one like this before. The first time this happened I tried reseting app-v cache through the registry, as I have had success doing that before with other errors. But it didn't solve the problem, so I uninstalled app-v 4.6 (x64), rebooted and reinstalled app-v 4.6 (x64). That fixed the problem all app-v applications were launching with out error. A couple hours later though the error returned. Did the same thing (uninstall/reinstall) to fix the problem but now I'm just waiting till the error returns. The client computer is running Windows 7 Pro x64.

    I searched quite a bit online and haven't found anything on this error, if someone could please help I would greatly appreciate it.

    Thanks!


    • Edited by JH_232 Friday, June 29, 2012 5:55 PM
    Friday, June 29, 2012 5:53 PM

Answers

All replies

  • Sounds like an interesting issue. Can you check your event viewer logs to see what happened on your machine before the APP-V Client stopped working?

    It kind of sounds to me that maybe there's a policy going to the machine which is corrupting the virtual drive. But that's just a shot in the dark. I would look at what's being applied to the machine. What was installed recently?


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Friday, June 29, 2012 6:04 PM
  • I will take a look at his event viewer logs to see what was happening before the error. He told me that he had recently installed Adobe Reader, because he didn't like our default PDF viewer (Foxit). I was thinking it might have something to do with his virtual (Q) drive as well, but what Im not sure. I'll post back what I find.

    Thanks!

      
    Friday, June 29, 2012 6:18 PM
  • Have heard of issues with Adobe Reader being virtualized taking over FTAs and breaking them but nothing about a local Reader breaking the APP-V Client so I'd say that's not an issue.

    Did you by any chance roll out a virtualized application which has the same Virtual Primary Directory by accident? I think in 4.6 SP1 there's a check when importing the apps into the console so it's not likely but if you had an app out there with the same 8.3 location then it can conflict and cause issues


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Friday, June 29, 2012 6:25 PM
  • I am posting a few recent errors from his event viewer, that I thought might indicators as to what is going on:

    Event 1:

    Log Name:      System
    Source:        Microsoft-Windows-GroupPolicy
    Date:          6/27/2012 8:14:05 AM
    Event ID:      1058
    Task Category: None
    Level:         Error
    Keywords:     
    User:          SYSTEM
    Computer:      DW-99.xx.local
    Description:
    The processing of Group Policy failed. Windows attempted to read the file \\xx.local\sysvol\dw.local\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following:
    a) Name Resolution/Network Connectivity to the current domain controller.
    b) File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller).
    c) The Distributed File System (DFS) client has been disabled.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
        <EventID>1058</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>1</Opcode>
        <Keywords>0x8000000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-27T12:14:05.800020000Z" />
        <EventRecordID>24510</EventRecordID>
        <Correlation ActivityID="{2FB0C41C-B3FB-460B-9DCD-026F9A4585F0}" />
        <Execution ProcessID="944" ThreadID="3148" />
        <Channel>System</Channel>
        <Computer>DW-99.dw.local</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="SupportInfo1">4</Data>
        <Data Name="SupportInfo2">816</Data>
        <Data Name="ProcessingMode">0</Data>
        <Data Name="ProcessingTimeInMilliseconds">5242</Data>
        <Data Name="ErrorCode">53</Data>
        <Data Name="ErrorDescription">The network path was not found. </Data>
        <Data Name="DCName">\\Lenny.dw.local</Data>
        <Data Name="GPOCNName">CN={31B2F340-016D-11D2-945F-00C04FB984F9},CN=Policies,CN=System,DC=dw,DC=local</Data>
        <Data Name="FilePath">\\dw.local\sysvol\dw.local\Policies\{31B2F340-016D-11D2-945F-00C04FB984F9}\gpt.ini</Data>
      </EventData>
    </Event>

    Event 2:

    Log Name:      System
    Source:        Disk
    Date:          6/27/2012 12:54:00 PM
    Event ID:      11
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xx-99.xx.local
    Description:
    The driver detected a controller error on \Device\Harddisk6\DR7.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Disk" />
        <EventID Qualifiers="49156">11</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-27T16:54:00.177382500Z" />
        <EventRecordID>24660</EventRecordID>
        <Channel>System</Channel>
        <Computer>xx-99.xx.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\Device\Harddisk6\DR7</Data>
        <Binary>0E04800001000000000000000B0004C003010000000000000000000000082D000000000000000000EB995A0000000000FFFFFFFF060000005800000000000000FF0006120C000010000000003C00000000000000000000004086630880FAFFFF0000000000000000A02C590580FAFFFF0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</Binary>
      </EventData>
    </Event>

    Event 3:

    Log Name:      Application
    Source:        VSS
    Date:          6/29/2012 8:35:46 AM
    Event ID:      12348
    Task Category: None
    Level:         Warning
    Keywords:      Classic
    User:          N/A
    Computer:      xx-99.xx.local
    Description:
    Volume Shadow Copy Service warning: VSS was denied access to the root of volume \\?\Volume{38df51d2-6e94-11e1-9479-00221933c4e5}\. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

    Operation:
       Removing auto-release shadow copies
       Loading provider

    Context:
       Execution Context: System Provider
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="VSS" />
        <EventID Qualifiers="0">12348</EventID>
        <Level>3</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-06-29T12:35:46.000000000Z" />
        <EventRecordID>8267</EventRecordID>
        <Channel>Application</Channel>
        <Computer>xx-99.xx.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>\\?\Volume{38df51d2-6e94-11e1-9479-00221933c4e5}\</Data>
        <Data>

    Operation:
       Removing auto-release shadow copies
       Loading provider

    Context:
       Execution Context: System Provider</Data>
        <Binary>2D20436F64653A2053505250524F564330303030323333312D2043616C6C3A2053505250524F564330303030323237332D205049443A202030303030353139362D205449443A202030303030333232382D20434D443A2020433A5C57696E646F77735C53797374656D33325C737663686F73742E657865202D6B2073777072762D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
      </EventData>
    </Event>

    Friday, June 29, 2012 6:42 PM
  • Not 100% sure it's related but it looks like you've got a replication issue between your DCs...

    As for the remaining issue it looks like you need to install all of the latest Client hotfixes:

    http://blogs.technet.com/b/asiasupp/archive/2010/11/03/vss-backup-does-not-work-when-app-v-is-installed-and-drive-q-is-created.aspx

    4.6 SP1 was a pretty buggy release in my opinion. There's 6 different hotfixes to date and probably won't be anymore with 5 on the way. Number 6 is here and you should be able to find all others yourself.

    http://blogs.technet.com/b/appv/archive/2012/05/22/hotfix-package-6-for-microsoft-application-virtualization-4-6-sp1-april-2012-now-available.aspx


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Friday, June 29, 2012 9:22 PM
  • If you were to do an application repair, does the problem go away and then return? Are we using roaming/mandatory profiles or redirected appdata?

    We could have issues with the user data.


    Steve Thomas, Senior Consultant, Microsoft

    App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat

    http://blogs.technet.com/gladiatormsft/
    The App-V Team blog: http://blogs.technet.com/appv/
    The MED-V Team Blog: http://blogs.technet.com/medv
    The SCVMM Team blog: http://blogs.technet.com/scvmm/

    “This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

    Wednesday, July 11, 2012 6:51 PM