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Monitor Review Activities for Manager Approval RRS feed

  • Question

  • I am looking for a way to create a runbook that can monitor our Review Activities that are used for Manager Approvals. Currently I have an existing Runbook that I have created into a task within the Service Manager console that allows our techs to highlight the SR that has a manager approval in it and they can click this task and this task will resend the approval email to the manager. What I would like to do is create a monitor runbook that will look at our RAs that have not been approved yet and will send the manager approval email automatically once a day to all the RA tickets in the system that have not been marked as approved. Does anyone have any feedback on how this can be done?

    Thank You!

    Zach

    Thursday, August 29, 2019 10:10 PM

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