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Windows 10 1809 Upgrade Stuck at Installing state in SCCM RRS feed

  • Question

  • Hi ,

    We are on 1806 version of SCCM and we are trying to upgrade to windows 10 1809 by deploying a Feature Update and it is stuck at Installing state from a very long time.

    What steps can I follow to troubleshoot this issue ? 

    Thanks,

    Arun

    Friday, July 26, 2019 12:16 PM

All replies

  • Hi Arun,

    1.Please help check the smsts.log and look in the hidden folder C:\$WINDOWS.~BT\Sources\Panther to view the setuperr.log and setupact.log file for more detailed information about the issue.

    2.May we know which method you are using to upgrade your OS, in-place upgrade task sequence or servicing plan?

    If you are using in-place upgrade task sequence, I think we can configure pre-cache content in the upgrade task sequence to speed up the upgrade process. Starting in SCCM CB 1702, pre-cache content gives us the option for the client to only download the applicable OS upgrade package and all other referenced content as soon as it receives the deployment. When the user clicks Install in Software Center, the content is ready. The installation starts quickly because the content is on the local hard drive.

    For more details, please refer to:
    Configure pre-cache content
    SCCM WINDOWS 10 1709 TO 1803 UPGRADE GUIDE

    Thanks for your time.

    Best regards,
    Simon Ren

    Please remember to mark the replies as answers if they help.
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    Monday, July 29, 2019 2:59 AM
  • Thanks for your response. 

    Below is the content from my setuperr.log. I am trying to upgrade by Deploying "Feature Update to windows 10

    2019-07-30 03:47:55, Error                 CSI    00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #10# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = bc8 ('\REGISTRY\MACHINE\SYSTEM\Setup'), vn = [l:7 ml:8]'Compact', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
    2019-07-30 03:47:55, Error                 CSI    00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #9# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
    2019-07-30 03:48:14, Error                 MOUPG  CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1066): Result = 0xC1800104[gle=0x00000002]
    2019-07-30 03:48:14, Error                 MOUPG  CSetupManager::ExecutePreDownloadMode(8181): Result = 0x800705BB
    2019-07-30 03:48:14, Error                 MOUPG  CSetupManager::ExecuteDownlevelMode(382): Result = 0x800705BB
    2019-07-30 03:48:14, Error                 MOUPG  CSetupManager::Execute(282): Result = 0x800705BB
    2019-07-30 03:48:14, Error                 MOUPG  CSetupHost::Execute(400): Result = 0x800705BB
    2019-07-30 03:48:24, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (275):   Failed to retrieve DeviceTicket: [0x80041f0d][gle=0x80041f0d]
    2019-07-30 03:50:18, Error                 CSI    00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #38# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = 7b4 ('\REGISTRY\MACHINE\SYSTEM\Setup'), vn = [l:7 ml:8]'Compact', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
    2019-07-30 03:50:18, Error                 CSI    00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #37# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
    2019-07-30 03:50:38, Error                 CSI    00000003 (F) STATUS_OBJECT_NAME_NOT_FOUND #70# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = 8ec ('\REGISTRY\MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts'), vn = [l:21 ml:22]'Arial Nova (TrueType)', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
    2019-07-30 03:50:38, Error                 CSI    00000004 (F) STATUS_OBJECT_NAME_NOT_FOUND #69# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:69]'\Registry\Machine\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts\', vn = [l:21 ml:22]'Arial Nova (TrueType)', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
    2019-07-30 03:51:15, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057
    2019-07-30 03:51:15, Error                 DU     DU::CDUSession::BuildSearchCriteria: Caller profile search criterion is not supported. hr = 0x80070032
    2019-07-30 03:51:15, Error                 DU     DU::CDUSession::Search: Failed to build the search criteria. hr = 0x80070032
    2019-07-30 03:51:20, Error                 CONX   Windows::Compat::Appraiser::AppraiserSettings::GetSettingsInternal (275):   Failed to retrieve DeviceTicket: [0x80041f0d][gle=0x80041f0d]
    2019-07-30 03:51:38, Error                 CONX   0xd0000034 Failed to add user mode driver [%SystemRoot%\system32\DRIVERS\UMDF\uicciso.dll]

    Tuesday, July 30, 2019 8:13 AM