OCS 2007 and CISCO CUCM 6.1 RCC RRS feed

  • Question

  • We have successfully rolled out RCC utilizing OCS and Cisco CUPS/CISCO CUCM 6.1.  From time to time an attempted RCC call will fail at the MOC with an error: Smith, Joe is busy - with a retry link option.  If you expand the error it reads: Smith, Joe is in another call.  If you hit the retry option from the MOC it completes without any issues.  Any idea what could be causing this erroneous error?

    Wednesday, August 12, 2009 5:00 PM