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1st Gen Laptop won't charge from Dock RRS feed

  • Question

  • Hi,

    We have the whole range of Surface hardware. We have a particular 1st Gen Laptop that charges OK via it's own charger, but when connected to a dock it won't. All other functions of the dock are fine; external monitors, ethernet etc.

    I've tried power cycling the dock and removing all plugged in devices and I've tried hard resetting the laptop. Nothing works. It's the same across many docks but other Surfaces are fine on the same docks.

    Any ideas?

    Thursday, August 15, 2019 9:27 AM