SCCM & BMC Remedy integration thru Orchestrator RRS feed

  • Question

  • Hi, I see same question has been asked in the past with older versions of SCCM, BMC and Opalis...but would like to know if there are any specific benefits or advancements or even higher feasibility of implementing below, using Orchestrator

    1) Data load: Load HW/SW Inventory from SCCM into BMC Remedy System. Is it even possible to load Asset Intelligence data so that both systems can correlate common data

    2) Create a flow which connects both BMC remedy & SCCM using Orchestrator

    a) End user to raise a request in BMC remedy system
    b) Shoots an email to Assset Mgmt & Mgr etc for approvals
    c) Record their approvals back (thru email or over webisite/url) 
    d) If approved to create an instruction (deployment) in SCCM for that system
    e) Retrieve the status codes received by SCCM, if successful then short mails to user & service desk
    f) Modify BMC Remedy Asset Mgmt for that software to reduce availability by one count
    g) Close the ticket or any other simpler connectors available out there ?


    Wednesday, January 21, 2015 2:18 PM