Answered by:
Hotmail account

Question
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I keep getting a message when I try to log into my hotmail account about a security code. I says:Did you request a security info change?
Someone with the email address of myemail@####.com started a process to change the password or security info for this Microsoft account.
When I say yes this was me it say its going to send some code to an email address that I don't have anymore and cannot access. There is no way to change this alternate/back up email address in my profile and no way to do anything. According to this error essage I have until 8/20 before it's not going to work anymore???
Is there a way to change my alternate/backup email address or fix this damn problem? I've been working on this for almost a month now and there is no help when you call any of the MS tech support numbers... They just direct you back to the #*%&^#! tech support FAQ web page which is worthless. If someone can help me before 8/20/14 that would be great... Otherwise I'm loosing my hotmail account and going shopping at the Apple store. :-/
Thursday, August 7, 2014 1:25 AM
Answers
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Since account issues contain private information you must use the secure support portal shown below. They are the only ones who have access to your account information, we simply don't.
The Microsoft account forum has been retired and all account related questions must now be asked online using the Microsoft eForm
Select the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com
Wanikiya and Dyami--Team Zigzag
- Proposed as answer by Just Karl Thursday, August 7, 2014 2:36 PM
- Marked as answer by ZigZag3143x Saturday, August 9, 2014 12:18 PM
Thursday, August 7, 2014 1:31 AM -
Also try them here. outlook.com (formerly Hotmail)
Outlook.com forum on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.- Proposed as answer by Just Karl Thursday, August 7, 2014 2:36 PM
- Marked as answer by ZigZag3143x Saturday, August 9, 2014 12:18 PM
Thursday, August 7, 2014 1:52 AM
All replies
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Since account issues contain private information you must use the secure support portal shown below. They are the only ones who have access to your account information, we simply don't.
The Microsoft account forum has been retired and all account related questions must now be asked online using the Microsoft eForm
Select the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com
Wanikiya and Dyami--Team Zigzag
- Proposed as answer by Just Karl Thursday, August 7, 2014 2:36 PM
- Marked as answer by ZigZag3143x Saturday, August 9, 2014 12:18 PM
Thursday, August 7, 2014 1:31 AM -
Also try them here. outlook.com (formerly Hotmail)
Outlook.com forum on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.- Proposed as answer by Just Karl Thursday, August 7, 2014 2:36 PM
- Marked as answer by ZigZag3143x Saturday, August 9, 2014 12:18 PM
Thursday, August 7, 2014 1:52 AM