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IE11 Update Error 9C48 RRS feed

  • Question

  • I have recently installed IE11 on a Windows Server 2008 R2 machine using Windows update. Since installing this, Windows update is still prompting me to install this. If I attempt to go ahead with the installation, I am getting error 9C48. The version installed is 11.0.9600.16428.

    I've seen various threads online with similar problems, but nothing has fixed this yet.

    I have not been able to uninstall it as it is not showing on the installed programs list, nor is it showing as an installed update.

    If I try and install it using the offline installer, an error tells me it can't proceed because of a newer version installed.

    I also found a copy here: support.microsoft.com/en-gb/help/17621/internet-explorer-downloads This appears to install fine, but when checking with Windows update, it was still prompting me to update and the same error occurred.

    I've included a copy of the IE11_main log from C:\Windows below:

    00:00.016: Started: 2016/12/21 (Y/M/D) 14:40:23.621 (local)
    00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.016: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
    00:00.031: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.125: INFO:    Previous version of Internet Explorer: 11.0.9600.16428
    00:00.141: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.141: INFO:    ...and 11.1.0.0...
    00:00.141: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.141: ERROR:   A newer version of Internet Explorer is already installed on the system.
    00:00.156: ERROR:   Internet Explorer version check failed.
    00:00.156: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
    00:00.484: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1FE89.tmp
    00:00.499: INFO:    Unable to remove directory C:\Windows\TEMP\IE1FE89.tmp, marking for deletion on reboot.
    00:00.515: INFO:    Released Internet Explorer Installer Mutex

    This is distributed via WSUS. The most recent install attempt from the WindowsUpdate.log shows the following:

    2016-12-22 12:00:13:964  832 e68 Report Uploading 3 events using cached cookie, reporting URL = <WSUS Server>
    2016-12-22 12:00:14:027  832 e68 Report Reporter successfully uploaded 3 events.
    2016-12-22 12:00:19:940  832 23c AU Triggering AU detection through DetectNow API
    2016-12-22 12:00:19:940  832 23c AU Triggering Online detection (interactive)
    2016-12-22 12:00:19:940  832 598 AU #############
    2016-12-22 12:00:19:940  832 598 AU ## START ##  AU: Search for updates
    2016-12-22 12:00:19:940  832 598 AU #########
    2016-12-22 12:00:19:955  832 598 AU <<## SUBMITTED ## AU: Search for updates [CallId = {91B2189A-D714-4C7E-8966-77E0B0E510EB}]
    2016-12-22 12:00:19:955  832 e68 Agent *************
    2016-12-22 12:00:19:955  832 e68 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-22 12:00:19:955  832 e68 Agent *********
    2016-12-22 12:00:19:955  832 e68 Agent   * Online = Yes; Ignore download priority = No
    2016-12-22 12:00:19:955  832 e68 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-12-22 12:00:19:955  832 e68 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-12-22 12:00:19:971  832 e68 Agent   * Search Scope = {Machine}
    2016-12-22 12:00:19:971  832 e68 Setup Checking for agent SelfUpdate
    2016-12-22 12:00:19:971  832 e68 Setup Client version: Core: 7.6.7601.19161  Aux: 7.6.7601.19161
    2016-12-22 12:00:20:033  832 e68 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2016-12-22 12:01:00:065  832 e68 Misc  Microsoft signed: NA
    2016-12-22 12:01:00:065  832 e68 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP7907.tmp with dwProvFlags 0x00000080:
    2016-12-22 12:01:30:081  832 e68 Misc  Microsoft signed: NA
    2016-12-22 12:01:30:081  832 e68 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab with dwProvFlags 0x00000080:
    2016-12-22 12:01:30:096  832 e68 Misc  Microsoft signed: NA
    2016-12-22 12:01:30:143  832 e68 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab with dwProvFlags 0x00000080:
    2016-12-22 12:01:30:159  832 e68 Misc  Microsoft signed: NA
    2016-12-22 12:01:30:190  832 e68 Setup Determining whether a new setup handler needs to be downloaded
    2016-12-22 12:01:30:190  832 e68 Setup SelfUpdate handler is not found.  It will be downloaded
    2016-12-22 12:01:30:190  832 e68 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320"
    2016-12-22 12:01:30:190  832 e68 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2016-12-22 12:01:30:190  832 e68 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
    2016-12-22 12:01:30:221  832 e68 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2016-12-22 12:01:30:221  832 e68 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
    2016-12-22 12:01:30:284  832 e68 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2016-12-22 12:01:30:284  832 e68 Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2016-12-22 12:01:30:752  832 e68 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-12-22 12:01:30:752  832 e68 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = <WSUS Server>
    2016-12-22 12:02:07:584  832 e68 PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2016-12-22 12:02:07:584  832 e68 PT   + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = <WSUS Server>
    2016-12-22 12:02:07:787  832 e68 Agent Update {4DD4C034-E8DD-4091-97D4-4883FE3A6CC6}.101 is pruned out due to potential supersedence
    2016-12-22 12:02:07:787  832 e68 Agent   * Added update {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203 to search result
    2016-12-22 12:02:07:787  832 e68 Agent Update {076F5C31-EA9C-41DB-8640-081A79C79602}.203 is pruned out due to potential supersedence
    2016-12-22 12:02:07:787  832 e68 Agent   * Added update {F1B99598-A22D-4FBE-9B63-09724833ACC3}.205 to search result
    2016-12-22 12:02:07:787  832 e68 Agent   * Found 2 updates and 82 categories in search; evaluated appl. rules of 1152 out of 2333 deployed entities
    2016-12-22 12:02:07:787  832 e68 Agent *********
    2016-12-22 12:02:07:787  832 e68 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-22 12:02:07:787  832 e68 Agent *************
    2016-12-22 12:02:07:787  832 ed4 AU >>##  RESUMED  ## AU: Search for updates [CallId = {91B2189A-D714-4C7E-8966-77E0B0E510EB}]
    2016-12-22 12:02:07:787  832 ed4 AU   # 2 updates detected
    2016-12-22 12:02:07:787  832 ed4 AU #########
    2016-12-22 12:02:07:787  832 ed4 AU ##  END  ##  AU: Search for updates [CallId = {91B2189A-D714-4C7E-8966-77E0B0E510EB}]
    2016-12-22 12:02:07:787  832 ed4 AU #############
    2016-12-22 12:02:07:787  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:07:787  832 ed4 AU Featured notifications is disabled.
    2016-12-22 12:02:07:787  832 ed4 AU AU setting next detection timeout to 2016-12-23 07:24:04
    2016-12-22 12:02:07:787  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:07:803  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:07:803  832 e44 AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:02:07:803  832 e44 AU No featured updates available.
    2016-12-22 12:02:12:795  832 e68 Report REPORT EVENT: {A996360C-E6BF-4686-AEF3-49A10826F977} 2016-12-22 12:02:07:787-0000 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 2 updates.
    2016-12-22 12:02:12:795  832 e68 Report REPORT EVENT: {07D8ED6D-37CD-44CE-8A04-F69B3D469D22} 2016-12-22 12:02:07:787-0000 1 156 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client status.
    2016-12-22 12:02:45:962  832 e44 AU AU received approval from Ux for 1 updates
    2016-12-22 12:02:45:962  832 e44 AU AU setting pending client directive to 'Progress Ux'
    2016-12-22 12:02:45:977  832 388 AU BeginInteractiveInstall invoked for Download with sessionId 2
    2016-12-22 12:02:45:977  832 388 AU Auto-approving update for download, updateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203, ForUx=1, IsOwnerUx=1, Deadline=0, IsMinor=0, UpdateFlags=41
    2016-12-22 12:02:45:977  832 388 AU Auto-approved 1 update(s) for download (for Ux)
    2016-12-22 12:02:45:977  832 388 AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2016-12-22 12:02:45:977  832 388 AU #############
    2016-12-22 12:02:45:977  832 388 AU ## START ##  AU: Download updates
    2016-12-22 12:02:45:977  832 388 AU #########
    2016-12-22 12:02:45:977  832 388 AU   # Approved updates = 1
    2016-12-22 12:02:45:977  832 388 AU AU initiated download, updateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203, callId = {FB21828D-8199-4CE7-A95E-383CA7D722F2}
    2016-12-22 12:02:45:977  832 388 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:45:993  832 388 AU Currently showing Progress UX client - so not launching any other client
    2016-12-22 12:02:45:993  832 e68 DnldMgr *************
    2016-12-22 12:02:45:993  832 e68 DnldMgr ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2016-12-22 12:02:45:993  832 e68 DnldMgr *********
    2016-12-22 12:02:45:993  832 e68 DnldMgr   * Call ID = {FB21828D-8199-4CE7-A95E-383CA7D722F2}
    2016-12-22 12:02:45:993  832 e68 DnldMgr   * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 0, Proxy session id = 2, ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
    2016-12-22 12:02:45:993  832 e68 DnldMgr   * Updates to download = 1
    2016-12-22 12:02:45:993  832 e68 Agent   *   Title = Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems
    2016-12-22 12:02:45:993  832 e68 Agent   *   UpdateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203
    2016-12-22 12:02:45:993  832 e68 Agent   *     Bundles 4 updates:
    2016-12-22 12:02:45:993  832 e68 Agent   *       {BAA86953-4996-4718-B4E4-4627B151D99D}.202
    2016-12-22 12:02:45:993  832 e68 Agent   *       {EED7086B-BF98-42E8-9955-FC542F2C7AC5}.203
    2016-12-22 12:02:45:993  832 e68 Agent   *       {896D4E6A-4E2B-4E3D-86BB-A0C9BB45906B}.203
    2016-12-22 12:02:45:993  832 e68 Agent   *       {7125014F-73BB-4044-9733-933846C6513E}.203
    2016-12-22 12:02:45:993  832 e68 DnldMgr ***********  DnldMgr: New download job [UpdateId = {BAA86953-4996-4718-B4E4-4627B151D99D}.202]  ***********
    2016-12-22 12:02:46:024  832 e68 DnldMgr   * All files for update were already downloaded and are valid.
    2016-12-22 12:02:46:024  832 e68 DnldMgr ***********  DnldMgr: New download job [UpdateId = {EED7086B-BF98-42E8-9955-FC542F2C7AC5}.203]  ***********
    2016-12-22 12:02:46:024  832 e68 DnldMgr   * All files for update were already downloaded and are valid.
    2016-12-22 12:02:46:024  832 e68 DnldMgr ***********  DnldMgr: New download job [UpdateId = {896D4E6A-4E2B-4E3D-86BB-A0C9BB45906B}.203]  ***********
    2016-12-22 12:02:46:040  832 e68 DnldMgr   * All files for update were already downloaded and are valid.
    2016-12-22 12:02:46:040  832 e68 DnldMgr ***********  DnldMgr: New download job [UpdateId = {7125014F-73BB-4044-9733-933846C6513E}.203]  ***********
    2016-12-22 12:02:47:725  832 e68 DnldMgr   * All files for update were already downloaded and are valid.
    2016-12-22 12:02:47:740  832 e68 Agent *********
    2016-12-22 12:02:47:740  832 e68 Agent **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2016-12-22 12:02:47:740  832 e68 Agent *************
    2016-12-22 12:02:47:740  832 388 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:47:740  832 388 AU   # Pending download calls = 1
    2016-12-22 12:02:47:740  832 388 AU <<## SUBMITTED ## AU: Download updates
    2016-12-22 12:02:47:740  832 ed4 AU >>##  RESUMED  ## AU: Download update [UpdateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}, succeeded]
    2016-12-22 12:02:47:740  832 ed4 AU #########
    2016-12-22 12:02:47:740  832 ed4 AU ##  END  ##  AU: Download updates
    2016-12-22 12:02:47:740  832 ed4 AU #############
    2016-12-22 12:02:47:740  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:47:740  832 ed4 AU Currently showing Progress UX client - so not launching any other client
    2016-12-22 12:02:47:740  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:47:740  832 e44 AU BeginInteractiveInstall invoked for Install with sessionId 2
    2016-12-22 12:02:47:740  832 e44 AU Auto-approving update for install, updateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203, ForUx=1, IsOwnerUx=1, Deadline=0, IsMinor=0, UpdateFlags=41
    2016-12-22 12:02:47:740  832 e44 AU Auto-approved 1 update(s) for install (for Ux), installType=1
    2016-12-22 12:02:47:740  832 e44 AU #############
    2016-12-22 12:02:47:740  832 e44 AU ## START ##  AU: Install updates
    2016-12-22 12:02:47:740  832 e44 AU #########
    2016-12-22 12:02:47:740  832 e44 AU   # Initiating manual install
    2016-12-22 12:02:47:740  832 e44 AU   # Approved updates = 1
    2016-12-22 12:02:47:756  832 e44 AU <<## SUBMITTED ## AU: Install updates / installing updates [CallId = {166932A0-9D3F-4852-99BB-8758136D97C4}]
    2016-12-22 12:02:47:756  832 618 Agent *************
    2016-12-22 12:02:47:756  832 618 Agent ** START **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2016-12-22 12:02:47:756  832 618 Agent *********
    2016-12-22 12:02:47:756  832 618 Agent   * Updates to install = 1
    2016-12-22 12:02:47:756  832 618 Agent   *   Title = Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems
    2016-12-22 12:02:47:756  832 618 Agent   *   UpdateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203
    2016-12-22 12:02:47:756  832 618 Agent   *     Bundles 4 updates:
    2016-12-22 12:02:47:756  832 618 Agent   *       {BAA86953-4996-4718-B4E4-4627B151D99D}.202
    2016-12-22 12:02:47:756  832 618 Agent   *       {EED7086B-BF98-42E8-9955-FC542F2C7AC5}.203
    2016-12-22 12:02:47:756  832 618 Agent   *       {896D4E6A-4E2B-4E3D-86BB-A0C9BB45906B}.203
    2016-12-22 12:02:47:756  832 618 Agent   *       {7125014F-73BB-4044-9733-933846C6513E}.203
    2016-12-22 12:02:47:787  832 23c AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:02:47:787  832 23c AU No featured updates available.
    2016-12-22 12:02:47:803  832 23c AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:02:47:803  832 23c AU No featured updates available.
    2016-12-22 12:02:47:818  832 23c AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:02:47:818  832 23c AU No featured updates available.
    2016-12-22 12:02:48:598  832 618 Agent WARNING: failed to calculate prior restore point time with error 0x80070002; setting restore point
    2016-12-22 12:02:48:598  832 618 Agent WARNING: LoadLibrary failed for srclient.dll with hr:8007007e
    2016-12-22 12:02:48:598  832 e68 Report REPORT EVENT: {28CDD47D-AC51-4B8B-8831-9DE7CF829963} 2016-12-22 12:02:47:740-0000 1 189 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. To install the updates, an administrator should log on to this computer and Windows will prompt with further instructions:  - Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems
    2016-12-22 12:02:48:598  832 e68 Report REPORT EVENT: {74777696-413C-46FB-8902-54EFA978D9A7} 2016-12-22 12:02:48:598-0000 1 181 101 {A445F9B8-19D1-471E-A7EA-B4B60C102056} 203 0 AutomaticUpdates Success Content Install Installation Started: Windows successfully started the following update: Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems
    2016-12-22 12:02:48:661  832 618 DnldMgr Preparing update for install, updateId = {BAA86953-4996-4718-B4E4-4627B151D99D}.202.
    2016-12-22 12:02:48:692  832 618 DnldMgr ExtractUpdateFiles: 0x00000000
    2016-12-22 12:02:48:692 3792 a94 Misc ===========  Logging initialized (build: 7.6.7601.19161, tz: -0000)  ===========
    2016-12-22 12:02:48:692 3792 a94 Misc   = Process: C:\Windows\system32\wuauclt.exe
    2016-12-22 12:02:48:692 3792 a94 Misc   = Module: C:\Windows\system32\wuaueng.dll
    2016-12-22 12:02:48:692 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:48:692 3792 a94 Handler :: START ::  Handler: Command Line Install
    2016-12-22 12:02:48:692 3792 a94 Handler :::::::::
    2016-12-22 12:02:48:692 3792 a94 Handler   : Updates to install = 1
    2016-12-22 12:02:48:879 3792 a94 Handler   : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
    2016-12-22 12:02:48:879 3792 a94 Handler :::::::::
    2016-12-22 12:02:48:879 3792 a94 Handler ::  END  ::  Handler: Command Line Install
    2016-12-22 12:02:48:879 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:48:879  832 618 DnldMgr Preparing update for install, updateId = {EED7086B-BF98-42E8-9955-FC542F2C7AC5}.203.
    2016-12-22 12:02:48:895  832 618 DnldMgr ExtractUpdateFiles: 0x00000000
    2016-12-22 12:02:48:895 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:48:895 3792 a94 Handler :: START ::  Handler: Command Line Install
    2016-12-22 12:02:48:895 3792 a94 Handler :::::::::
    2016-12-22 12:02:48:895 3792 a94 Handler   : Updates to install = 1
    2016-12-22 12:02:48:988 3792 a94 Handler   : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
    2016-12-22 12:02:48:988 3792 a94 Handler :::::::::
    2016-12-22 12:02:48:988 3792 a94 Handler ::  END  ::  Handler: Command Line Install
    2016-12-22 12:02:48:988 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:48:988  832 618 DnldMgr Preparing update for install, updateId = {896D4E6A-4E2B-4E3D-86BB-A0C9BB45906B}.203.
    2016-12-22 12:02:49:004  832 618 DnldMgr ExtractUpdateFiles: 0x00000000
    2016-12-22 12:02:49:004 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:49:004 3792 a94 Handler :: START ::  Handler: Command Line Install
    2016-12-22 12:02:49:004 3792 a94 Handler :::::::::
    2016-12-22 12:02:49:004 3792 a94 Handler   : Updates to install = 1
    2016-12-22 12:02:49:082 3792 a94 Handler   : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
    2016-12-22 12:02:49:082 3792 a94 Handler :::::::::
    2016-12-22 12:02:49:082 3792 a94 Handler ::  END  ::  Handler: Command Line Install
    2016-12-22 12:02:49:082 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:49:082  832 618 DnldMgr Preparing update for install, updateId = {7125014F-73BB-4044-9733-933846C6513E}.203.
    2016-12-22 12:02:49:690  832 618 DnldMgr ExtractUpdateFiles: 0x00000000
    2016-12-22 12:02:49:706 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:49:706 3792 a94 Handler :: START ::  Handler: Command Line Install
    2016-12-22 12:02:49:706 3792 a94 Handler :::::::::
    2016-12-22 12:02:49:706 3792 a94 Handler   : Updates to install = 1
    2016-12-22 12:02:50:314 3792 a94 Handler   : WARNING: Command line install completed. Return code = 0x00009c48, Result = Failed, Reboot required = false
    2016-12-22 12:02:50:314 3792 a94 Handler   : WARNING: Exit code = 0x8024200B
    2016-12-22 12:02:50:314 3792 a94 Handler :::::::::
    2016-12-22 12:02:50:314  832 ed4 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {A445F9B8-19D1-471E-A7EA-B4B60C102056}]
    2016-12-22 12:02:50:314 3792 a94 Handler ::  END  ::  Handler: Command Line Install
    2016-12-22 12:02:50:314  832 ed4 AU   # WARNING: Install failed, error = 0x80070643 / 0x00009C48
    2016-12-22 12:02:50:314 3792 a94 Handler :::::::::::::
    2016-12-22 12:02:50:314  832 618 Agent LogHistory called. idUpdate={A445F9B8-19D1-471E-A7EA-B4B60C102056}.203, resultMapped=80070643, resultUnMapped=9C48
    2016-12-22 12:02:50:330  832 618 Agent *********
    2016-12-22 12:02:50:330  832 618 Agent **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2016-12-22 12:02:50:330  832 ed4 AU Install call completed.
    2016-12-22 12:02:50:330  832 618 Agent *************
    2016-12-22 12:02:50:330  832 ed4 AU   # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2016-12-22 12:02:50:330  832 ed4 AU #########
    2016-12-22 12:02:50:330  832 ed4 AU ##  END  ##  AU: Installing updates [CallId = {166932A0-9D3F-4852-99BB-8758136D97C4}]
    2016-12-22 12:02:50:330  832 ed4 AU #############
    2016-12-22 12:02:50:330  832 ed4 AU Install complete for all calls, reboot NOT needed
    2016-12-22 12:02:50:330  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:50:330  832 23c AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:02:50:330  832 23c AU No featured updates available.
    2016-12-22 12:02:52:108  832 23c AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2016-12-22 12:02:52:108  832 23c AU Triggering Offline detection (non-interactive)
    2016-12-22 12:02:52:108  832 23c AU AU setting pending client directive to 'Install Complete Ux'
    2016-12-22 12:02:52:108  832 23c AU Changing existing AU client directive from 'Progress Ux' to 'Install Complete Ux', session id = 0x2
    2016-12-22 12:02:52:108  832 23c AU AU setting pending client directive to 'Download Approval'
    2016-12-22 12:02:52:108  832 23c AU Changing existing AU client directive from 'Install Complete Ux' to 'Download Approval', session id = 0x2
    2016-12-22 12:02:52:108  832 23c AU Successfully wrote event for AU health state:0
    2016-12-22 12:02:52:108  832 598 AU #############
    2016-12-22 12:02:52:108  832 598 AU ## START ##  AU: Search for updates
    2016-12-22 12:02:52:108  832 598 AU #########
    2016-12-22 12:02:52:108  832 598 AU <<## SUBMITTED ## AU: Search for updates [CallId = {87A9244B-99D8-4BD4-8931-23E873AE2A61}]
    2016-12-22 12:02:52:108  832 e68 Agent *************
    2016-12-22 12:02:52:108  832 e68 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-22 12:02:52:108  832 e68 Agent *********
    2016-12-22 12:02:52:108  832 e68 Agent   * Online = No; Ignore download priority = No
    2016-12-22 12:02:52:108  832 e68 Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-12-22 12:02:52:108  832 e68 Agent   * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-12-22 12:02:52:108  832 e68 Agent   * Search Scope = {Machine}
    2016-12-22 12:03:23:934  832 e68 Agent Update {4DD4C034-E8DD-4091-97D4-4883FE3A6CC6}.101 is pruned out due to potential supersedence
    2016-12-22 12:03:23:934  832 e68 Agent   * Added update {A445F9B8-19D1-471E-A7EA-B4B60C102056}.203 to search result
    2016-12-22 12:03:23:934  832 e68 Agent Update {076F5C31-EA9C-41DB-8640-081A79C79602}.203 is pruned out due to potential supersedence
    2016-12-22 12:03:23:934  832 e68 Agent   * Added update {F1B99598-A22D-4FBE-9B63-09724833ACC3}.205 to search result
    2016-12-22 12:03:23:934  832 e68 Agent   * Found 2 updates and 82 categories in search; evaluated appl. rules of 734 out of 2333 deployed entities
    2016-12-22 12:03:23:934  832 e68 Agent *********
    2016-12-22 12:03:23:934  832 e68 Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-12-22 12:03:23:934  832 e68 Agent *************
    2016-12-22 12:03:23:934  832 e68 Report REPORT EVENT: {015F8557-72C9-4113-941C-E709952F7E43} 2016-12-22 12:02:50:314-0000 1 182 101 {A445F9B8-19D1-471E-A7EA-B4B60C102056} 203 80070643 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems.
    2016-12-22 12:03:23:934  832 ed4 AU >>##  RESUMED  ## AU: Search for updates [CallId = {87A9244B-99D8-4BD4-8931-23E873AE2A61}]
    2016-12-22 12:03:23:934  832 ed4 AU   # 2 updates detected
    2016-12-22 12:03:23:949  832 ed4 AU #########
    2016-12-22 12:03:23:949  832 ed4 AU ##  END  ##  AU: Search for updates [CallId = {87A9244B-99D8-4BD4-8931-23E873AE2A61}]
    2016-12-22 12:03:23:949  832 ed4 AU #############
    2016-12-22 12:03:23:949  832 ed4 AU Featured notifications is disabled.
    2016-12-22 12:03:23:949  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:03:23:949  832 ed4 AU Successfully wrote event for AU health state:0
    2016-12-22 12:03:23:949  832 23c AU Getting featured update notifications.  fIncludeDismissed = true
    2016-12-22 12:03:23:949  832 23c AU No featured updates available.
    2016-12-22 12:03:23:949  832 e68 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2016-12-22 12:03:23:949  832 e68 Report WER Report sent: 7.6.7601.19161 0x80070643(0x9c48) 445F9B8-19D1-471E-A7EA-B4B60C102056 Install 203 0 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0
    2016-12-22 12:03:48:833  832 e68 Report Uploading 5 events using cached cookie, reporting URL = <WSUS Server>
    2016-12-22 12:03:49:020  832 e68 Report Reporter successfully uploaded 5 events.

    Any thoughts or suggestions would be appreciated!
    Thursday, December 22, 2016 2:59 PM

Answers

  • I've managed to resolve this by doing the following:

    1.  Run the following from cmd as an administrator: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
    2.  After completion, restart the computer. Ignore any errors about missing files at startup.
    3.  Check for updates with Windows update. Install any as required. Repeat as required.
    4.  Run IE11 offline installer and restart when prompted.
    5.  Run Windows update and install any other applicable updates.

    Thank you for your help and suggestions.

    • Marked as answer by swalker32 Friday, December 23, 2016 1:26 PM
    Friday, December 23, 2016 1:26 PM

All replies

  • Hi swalker,

    After reading the log above, I would suggest the following things:

    1. Clear SoftwareDistribution folder:

    1) In cmd, net stop wuauserv;

    2) Find folder in C:\Windows\SoftwareDistribution, delete the folder;

    3) In cmd, net start wuauserv. Then the SoftwareDistribution will show up again with clear data.

    2. After clear SoftwareDistribution folder, please restart the computer, after restart, please check C:\Windows\TEMP\IE1FE89.tmp, check if the temp file is still exits;

    3. Then, if IE 11 is already installed and you use WSUS server to deploy, then decline the related packet in WSUS and run Server Cleanup Wizard on the WSUS server;

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 23, 2016 7:49 AM
    Moderator
  • Hi Anne,

    Thank you for your help. I've carried out steps 1 and 2 (the temp file no longer existed, but I may have deleted it myself at some point earlier on).

    As for point 3, if I decline the related update, then it would be declined for any other computer in that group, or am I misunderstanding you?

    Friday, December 23, 2016 10:35 AM
  • I've managed to resolve this by doing the following:

    1.  Run the following from cmd as an administrator: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
    2.  After completion, restart the computer. Ignore any errors about missing files at startup.
    3.  Check for updates with Windows update. Install any as required. Repeat as required.
    4.  Run IE11 offline installer and restart when prompted.
    5.  Run Windows update and install any other applicable updates.

    Thank you for your help and suggestions.

    • Marked as answer by swalker32 Friday, December 23, 2016 1:26 PM
    Friday, December 23, 2016 1:26 PM
  • Hi swalker,

    Glad to hear you have solved the issue and thanks for feeding back the resolution.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, December 26, 2016 1:54 AM
    Moderator
  • I have the exact same issue as described above except I installed IE 11 on a Windows 7 PC. Currently version 11.0.9600.17843 is installed.

    I followed the instructions for a manual uninstall and restarted the computer. It seems nothing happened. Windows update is still trying to install IE11 and offline installer prompts an error stating I have more recent version installed.

    When I try follow the manual uninstall process again I get an error in command prompt that says "ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.

    Here's my IE11_main log:

    00:00.000: ====================================================================
    00:00.032: Started: 2018/01/13 (Y/M/D) 03:51:39.034 (local)
    00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.078: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.110: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.172: INFO:    Previous version of Internet Explorer: 8.0.7601.17514
    00:00.203: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.234: INFO:    ...and 11.1.0.0...
    00:00.250: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.281: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.297: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.312: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.328: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.359: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.687: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.765: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1202F.tmp\Spelling_en.msu.
    00:00.780: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.812: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1202F.tmp\Hyphenation_en.msu.
    00:00.858: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:03.339: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:03.479: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1202F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1202F.tmp\IE11-support\HardwareBlockingList.xml"
    00:03.854: INFO:    Hardware support check succeeded. Installation will continue.
    00:03.885: INFO:    Windows 7 operating system detected.
    00:03.916: INFO:    Service pack major: 1
    00:03.947: INFO:    Service pack minor: 0
    00:03.963: INFO:    Service pack name:  Service Pack 1
    00:04.025: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
    00:04.041: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
    00:04.072: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
    00:04.103: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False)
    00:04.150: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
    00:04.181: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:04.228: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
    00:04.368: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
    00:04.431: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
    00:22.043: INFO:    IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1202F.tmp\KB2834140_amd64.cab
    00:22.075: INFO:    IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1202F.tmp\KB2834140_amd64.cab
    00:22.090: INFO:    A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
    00:22.106: INFO:    IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1202F.tmp\KB2639308_amd64.cab
    00:22.137: INFO:    IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1202F.tmp\KB2639308_amd64.cab
    00:22.168: INFO:    A local copy of the KB2639308 installation package has been copied to KB2639308_amd64.CAB.
    00:22.199: INFO:    IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1202F.tmp\KB2533623_amd64.cab
    00:22.231: INFO:    IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1202F.tmp\KB2533623_amd64.cab
    00:22.277: INFO:    A local copy of the KB2533623 installation package has been copied to KB2533623_amd64.MSU.
    00:22.324: INFO:    IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1202F.tmp\KB2731771_amd64.cab
    00:22.387: INFO:    IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1202F.tmp\KB2731771_amd64.cab
    00:22.433: INFO:    A local copy of the KB2731771 installation package has been copied to KB2731771_amd64.CAB.
    00:22.480: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1202F.tmp\KB2786081_amd64.cab
    00:22.527: INFO:    IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1202F.tmp\KB2786081_amd64.cab
    00:22.574: INFO:    A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
    00:22.621: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1202F.tmp\KB2888049_amd64.cab
    00:22.652: INFO:    IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1202F.tmp\KB2888049_amd64.cab
    00:22.667: INFO:    A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
    00:22.699: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1202F.tmp\KB2882822_amd64.cab
    00:22.730: INFO:    IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1202F.tmp\KB2882822_amd64.cab
    00:22.761: INFO:    A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
    00:22.777: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1202F.tmp\IE-Spelling-en.cab
    00:22.808: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1202F.tmp\IE-Hyphenation-en.cab
    00:22.917: INFO:    Waiting for 7 prerequisite downloads.
    00:23.089: INFO:    Prerequisite download processes have completed. Starting Installation of 7 prerequisites.
    00:23.182: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2834140_amd64.cab /quiet /norestart
    00:35.553: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    00:35.600: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2639308_amd64.cab /quiet /norestart
    02:14.879: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:14.941: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2533623_amd64.cab /quiet /norestart
    03:31.569: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    03:31.600: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2731771_amd64.cab /quiet /norestart
    05:02.096: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    05:02.128: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2786081_amd64.cab /quiet /norestart
    05:11.098: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    05:11.129: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2888049_amd64.cab /quiet /norestart
    05:20.473: INFO:    Process exit code 0x00000000 (0) [The operation completed successfully. ]
    05:20.536: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\KB2882822_amd64.cab /quiet /norestart
    06:44.277: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    06:44.371: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    06:44.402: INFO:    Waiting for 0 language pack downloads.
    06:44.417: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    06:44.714: INFO:    No reboot logic message NrApiStart(0), lParam=0x006a2788 returned 0x00000000.
    06:47.693: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    06:47.725: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    06:47.740: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1202F.tmp\IE11-neutral.Downloaded.cab
    06:47.756: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    08:53.025: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    08:53.149: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    08:53.196: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1202F.tmp\Spelling_en.msu
    08:53.290: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
    10:13.272: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    10:13.287: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1202F.tmp\Hyphenation_en.msu
    10:13.318: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
    11:30.820: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    11:30.866: INFO:    Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1202F.tmp\IE-Spelling-en.cab
    11:30.882: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\IE-Spelling-en.cab /quiet /norestart
    11:55.421: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    11:55.468: INFO:    Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1202F.tmp\IE-Hyphenation-en.cab
    11:55.483: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1202F.tmp\IE-Hyphenation-en.cab /quiet /norestart
    12:19.820: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    12:19.851: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    12:19.866: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    12:19.882: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    12:19.913: INFO:    Verifying that the Internet Explorer Optional Component is enabled.
    12:19.991: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    12:20.334: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    12:25.436: ERROR:   SQM Upload failed while uploading "C:\Users\Matt\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    12:25.467: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1202F.tmp
    12:25.529: INFO:    Unable to remove directory C:\Windows\TEMP\IE1202F.tmp, marking for deletion on reboot.
    12:25.592: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.062: Started: 2018/01/13 (Y/M/D) 09:37:27.285 (local)
    00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.125: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.140: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.187: INFO:    Previous version of Internet Explorer: 11.0.9600.17840
    00:00.218: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.234: INFO:    ...and 11.1.0.0...
    00:00.250: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.265: ERROR:   A newer version of Internet Explorer is already installed on the system.
    00:00.281: ERROR:   Internet Explorer version check failed.
    00:00.296: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
    00:00.577: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:05.819: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    00:05.850: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18BCB.tmp
    00:05.897: INFO:    Unable to remove directory C:\Windows\TEMP\IE18BCB.tmp, marking for deletion on reboot.
    00:05.928: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.078: Started: 2018/01/13 (Y/M/D) 11:25:55.963 (local)
    00:00.110: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.156: Command line: C:\Users\Matt\AppData\Local\Temp\IXP000.TMP\IE-REDIST.exe  /ieak-full:C:\Users\Matt\AppData\Local\Temp\IXP000.TMP\
    00:00.203: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.250: INFO:    Previous version of Internet Explorer: 11.0.9600.17840
    00:00.312: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.359: INFO:    ...and 11.1.0.0...
    00:00.406: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.453: INFO:    This version of Internet Explorer is greater than Full IEAK install supports. Performing branding instead of full-install
    00:00.515: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.562: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.656: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKInitialize()
    00:00.718: INFO:    IEAKPRXY>>IEAK_DLL: Date:1/13/2018 (M/D/Y) Time:11:25:56

    00:00.796: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - download directory set to C:\Users\Matt\AppData\Local\Temp\IXP000.TMP

    00:00.858: INFO:    IEAKPRXY>>IEAK_DLL: SetLocalCif :C:\Users\Matt\AppData\Local\Temp\IXP000.TMP\IESetup.CIF:

    00:00.921: INFO:    IEAKPRXY>>IEAK_DLL: IEAKInitialize : Successfully Inited
    00:00.968: INFO:    IEAKPRXY>>[END] Call to IEAKInitialize()
    00:01.014: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKSetConfiguration()
    00:01.077: INFO:    IEAKPRXY>>IEAK_DLL: IEAKSetConfiguration: Successfully Set Configured
    00:01.124: INFO:    IEAKPRXY>>[END] Call to IEAKSetConfiguration(), return value: TRUE
    00:01.404: INFO:    Preparing branded setup information. This installation of Internet Explorer includes customized settings and might contain additional programs from Microsoft.

    By clicking Install, you agree to the <A HREF="http://go.microsoft.com/fwlink/?LinkID=298889">Internet Explorer license terms.</A>
    00:01.514: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.542: INFO:    Waiting for 0 prerequisite downloads.
    00:03.604: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKBeforeIEInstallation()
    00:03.651: INFO:    IEAKPRXY>>IEAK_DLL: IEAKBeforeIEInstallation: All Pre IE custom component installation goes here
    00:03.698: INFO:    IEAKPRXY>>IEAK_DLL: Queue components for the install engine [PreCustItems]:

    00:03.744: INFO:    IEAKPRXY>>IEAK_DLL: QueueComponents took :46:

    00:03.807: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - Starting install phase

    00:03.854: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStartInstall:
       Download: 0 KB
       Install 0 KB

    00:03.900: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStopInstall:
       HRESULT: 0 (OK)
      Status: 0

    00:03.947: INFO:    IEAKPRXY>>IEAK_DLL: Date:1/13/2018 (M/D/Y) Time:11:25:59

    00:03.994: INFO:    IEAKPRXY>>IEAK_DLL: InstallJob return hr:0x0: Status:0

    00:04.041: INFO:    IEAKPRXY>>[END] Call to IEAKBeforeIEInstallation(), return value: TRUE
    00:04.088: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKAfterIEInstallation(FALSE)
    00:04.150: INFO:    IEAKPRXY>>IEAK_DLL: IEAKAfterIEInstallation: All Post IE custom component installation goes here
    00:04.197: INFO:    IEAKPRXY>>IEAK_DLL: Queue components for the install engine [CustItems]:

    00:04.244: INFO:    IEAKPRXY>>IEAK_DLL: Queueing Component : EIEDPLauncher

    00:04.290: INFO:    IEAKPRXY>>IEAK_DLL: QueueComponents took :93:

    00:04.353: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - Starting install phase

    00:04.400: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStartInstall:
       Download: 0 KB
       Install 4526 KB

    00:04.446: INFO:    IEAKPRXY>>IEAK_DLL:        Start : Date:1/13/2018 (M/D/Y) Time:11:26:0

    00:04.493: INFO:    IEAKPRXY>>IEAK_DLL: OnStartComponent:
       ID: CUSTOM0
       Download: 0 KB
       Install 4526 KB

    00:04.649: INFO:    IEAKPRXY>>IEAK_DLL:        CheckTrust: C:\Windows\msdownld.tmp\AS06E53F.tmp\EIEDPLauncher.EXE, Result: 1 (OK)

    00:04.790: INFO:    IEAKPRXY>>IEAK_DLL: Launching exe: command: "C:\Windows\msdownld.tmp\AS06E53F.tmp\EIEDPLauncher.EXE" /C:"EIEDPLauncher.exe silent=true mkt=en-us ie=11"

    00:06.038: INFO:    IEAKPRXY>>IEAK_DLL: SpaceUsed: Windows drive: 0   InstallDrive: 0

    00:06.069: INFO:    IEAKPRXY>>IEAK_DLL: Timing rates: Download: 0,Install 3453000

    00:06.100: INFO:    IEAKPRXY>>IEAK_DLL: OnStopComponent:
       ID: CUSTOM0
       HRESULT: 0 (OK)
       Phase: 8
       Status: 0

    00:06.162: INFO:    IEAKPRXY>>IEAK_DLL:        Stop  : Date:1/13/2018 (M/D/Y) Time:11:26:2

    00:06.209: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStopInstall:
       HRESULT: 0 (OK)
      Status: 0

    00:06.272: INFO:    IEAKPRXY>>IEAK_DLL: Date:1/13/2018 (M/D/Y) Time:11:26:2

    00:06.318: INFO:    IEAKPRXY>>IEAK_DLL: InstallJob return hr:0x0: Status:0

    00:06.365: INFO:    IEAKPRXY>>[END] Call to IEAKAfterIEInstallation()
    00:06.428: INFO:    IEAKPRXY>>[BEGIN] Call to IEAKFinalize(TRUE)
    00:06.474: INFO:    IEAKPRXY>>IEAK_DLL: IEAKFinalize: Enter
    00:06.521: INFO:    IEAKPRXY>>IEAK_DLL: Queue component for the install engine [BRANDING.CAB]:

    00:06.568: INFO:    IEAKPRXY>>IEAK_DLL: QueueOneComponent took :47:

    00:06.630: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - Starting install phase

    00:06.677: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStartInstall:
       Download: 0 KB
       Install 1 KB

    00:06.740: INFO:    IEAKPRXY>>IEAK_DLL:        Start : Date:1/13/2018 (M/D/Y) Time:11:26:2

    00:06.833: INFO:    IEAKPRXY>>IEAK_DLL: OnStartComponent:
       ID: BRANDING.CAB
       Download: 0 KB
       Install 1 KB

    00:06.864: INFO:    IEAKPRXY>>IEAK_DLL:        CheckTrust: C:\Windows\msdownld.tmp\AS06EE34.tmp\BRANDING.CAB, Result: 1 (OK)

    00:06.927: INFO:    IEAKPRXY>>IEAK_DLL: File extraction: C:\Windows\msdownld.tmp\AS06EE34.tmp\BRANDING.CAB, Result: 0 (OK)

    00:06.974: INFO:    IEAKPRXY>>IEAK_DLL: Launching Inf - inf: C:\Windows\msdownld.tmp\AS06EE34.tmp\INSTALL.INF, section: Default

    00:07.145: INFO:    IEAKPRXY>>IEAK_DLL: SpaceUsed: Windows drive: 0   InstallDrive: 0

    00:07.208: INFO:    IEAKPRXY>>IEAK_DLL: Timing rates: Download: 0,Install 3453000

    00:07.270: INFO:    IEAKPRXY>>IEAK_DLL: OnStopComponent:
       ID: BRANDING.CAB
       HRESULT: 0 (OK)
       Phase: 8
       Status: 1

    00:07.301: INFO:    IEAKPRXY>>IEAK_DLL:        Stop  : Date:1/13/2018 (M/D/Y) Time:11:26:3

    00:07.348: INFO:    IEAKPRXY>>IEAK_DLL:
    OnStopInstall:
       HRESULT: 0 (OK)
      Status: 1

    00:07.395: INFO:    IEAKPRXY>>IEAK_DLL: Date:1/13/2018 (M/D/Y) Time:11:26:3

    00:07.457: INFO:    IEAKPRXY>>IEAK_DLL: InstallJob return hr:0x0: Status:1

    00:07.504: INFO:    IEAKPRXY>>IEAK_DLL: IEAK Finalized : Branding.cab has been installed
    00:07.566: INFO:    IEAKPRXY>>IEAK_DLL: Install Engine - object destroyed

    00:07.613: INFO:    IEAKPRXY>>[END] Call to IEAKFinalize(), return value: TRUE
    00:10.983: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:11.950: INFO:    Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
    00:12.044: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:17.160: ERROR:   SQM Upload failed while uploading "C:\Users\Matt\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    00:17.207: ERROR:   SQM Upload failed while uploading "C:\Users\Matt\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
    00:17.270: ERROR:   SQM Upload failed while uploading "C:\Users\Matt\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
    00:17.316: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1D316.tmp
    00:17.379: INFO:    Unable to remove directory C:\Windows\TEMP\IE1D316.tmp, marking for deletion on reboot.
    00:17.426: INFO:    Rebooting computer...
    00:17.472: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.717: Started: 2018/01/13 (Y/M/D) 11:28:12.318 (local)
    00:01.045: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:01.123: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:01.201: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:01.310: INFO:    Previous version of Internet Explorer: 11.0.9600.17840
    00:01.435: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:01.575: INFO:    ...and 11.1.0.0...
    00:01.747: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:01.809: ERROR:   A newer version of Internet Explorer is already installed on the system.
    00:01.872: ERROR:   Internet Explorer version check failed.
    00:01.965: INFO:    Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.
    00:02.075: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:07.270: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    00:07.348: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
    00:07.394: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
    00:07.426: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
    00:07.472: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
    00:07.519: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
    00:07.597: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
    00:07.675: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
    00:07.722: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1621C.tmp
    00:07.847: INFO:    Unable to remove directory C:\Windows\TEMP\IE1621C.tmp, marking for deletion on reboot.
    00:07.894: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.141: Started: 2018/01/13 (Y/M/D) 14:32:28.253 (local)
    00:00.188: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.250: Command line: "C:\Users\Matt\Desktop\IE11-Windows6.1-x64-en-us(1).exe"
    00:00.297: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.344: INFO:    Previous version of Internet Explorer: 11.0.9600.17840
    00:00.375: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.406: INFO:    ...and 11.1.0.0...
    00:00.437: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.468: ERROR:   A newer version of Internet Explorer is already installed on the system.
    00:00.515: ERROR:   Internet Explorer version check failed.

    Any suggestion are appreciated.
    Saturday, January 13, 2018 8:22 PM
  • Thanks for the solution. This resolved the issue for me after encountering IE update issues from a fresh install of Windows Server 2008 R2 Standard.

    Wednesday, April 4, 2018 1:58 PM
  • Hey thanks! This worked perfectly!
    Monday, September 3, 2018 7:11 PM
  • Hey Sir, on the off chance you are still around these parts, my installer is failing at the last step there using the offline installer. Did you encounter this in your steps?
    Friday, April 19, 2019 11:21 PM