MS Orchestrator integration with ServiceNow RRS feed

  • Question

  • Hi All

    I have a very basic question around the flow of the data between MS Orchestrator and ServiceNow. We have Kelverion IP for integrating with ServiceNow for creating/updating tickets and getting back the ticket details to my monitoring tool.

    My question is would the data flow between MS ORchestrator and sevicenow be a bi-directional flow? Has anyone faced any questions from their Security teams around while integrating MSO with SNOW.

    Kindly help me understand them better as i tried doing some research but could not find anything specific to this scenario.


    Tuesday, May 28, 2019 10:57 AM

All replies

  • Hello Justin,

    All Kelverion Integration Packs are purchased with Product Support. This covers standard support activities such as problems with installing, connectivity issues and Integration Pack operational issues.

    If you have an existing support contract and need support for a Integration Pack please contact

    If you need a support contract or one of our custom support offerings please contact


    I believe there are some guys from Kelverion that are checking these forums from time to time, for a faster answer I suggest you contact them on the email addresses above.

    Best regards,

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    Tuesday, May 28, 2019 11:18 AM
  • Hi Leon

    Thanks for the advise. I will surely get in touch with Kelverion to understand more on the data flow.

    But generally can you help me understand what does bidirectional flow mean when it comes to flow from MS Orchestrator to ServiceNow. Does it mean Orchestrator pulling/pushing the data from/to SNOW.


    Wednesday, May 29, 2019 9:23 AM
  • I don't have experience with this integration pack, but in general bi-directional flow/integration means that information is synchronized between the systems.

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    Wednesday, May 29, 2019 11:36 AM