none
"No device drivers were found. Make sure that the installation media contains the correct drivers, and then click ok"

    Dotaz

  • When I tried to install windows 7 Home premium (Dell) on my pc, I get this message...All it gives is only OK, Cancel and Browse options...I tried browsing everywhere in my pc but it didn't solve that...Hope someone would help me...

     

    The actual message is:

    "A required CD/DVD drive device driver is missing.  If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.  Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step."  <Browse> <OK> <Cancel>

    10. srpna 2010 10:23

Odpovědi

Všechny reakce

  • Hi,

     

    In most cases, this issue can be caused due to the Windows 7 installation media is corrupted. You can try using another DVD or downloading the .ISO file again to check the results.

     

    You may try to check the DVD drive.

     

    If it does not help, you can copy the installation file to a USB device and boot from the USB device to install Windows 7 again.

     

    How to create a Windows 7 USB drive Installation media?

    ========================================

    First of all you should have a 4GB (or larger) USB drive. Since the steps will clear all your files and data in this USB drive, you need to backup them first.

     

    1. In Windows Vista or Windows 7, open an elevated command prompt and run the following commands one by one:

     

    a)    Diskpart

    b)    list disk

             You can identify your USB drive by its size. For example, it is disk 1.

     

    c)    select disk 1

             Select your USB drive.

     

    d)    clean

             Clear it.

     

    e)    create partition primary

    f)    select partition 1

    g)    active

             Mark this partition as an active boot partition. This will enable this USB drive bootable.

     

    h)    format fs=ntfs quick

     

    2. After formatting the USB drive, copy all the files in the DVD to the USB drive.

     

    3. Reboot the computer and set it to boot from USB drive. Then, the computer will boot from this USB drive and you can start your installation with it.

     

    Some of such issues are caused due to the hardware factor, we can also try upgrading DVD-ROM firmware to narrow down the issue.

     

    Regards,

     

    Sabrina

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    12. srpna 2010 9:19
  • I have had the same problem on an Acer laptop.  My issue was that I tried to install via the USB 3.0 port.  Both external dvd and usb/iso failed.  Iserting the USB stick into the USB 2.0 port, and installed flawlessly.
    5. června 2012 8:07
  • eriktar's reply was exactly it.

    Trying to upgrade Samsung series 9 laptops to windows 7 pro and had the same issue. Plugged the external dvd player to USB 2.0 and it worked. (wasn't working in the USB 3.0 port)

    Edit: why do people such as Sabrina mark their own reply as correct? I don't understand this.. their 'answer' has nothing to do with solving the actual issue!
    25. září 2012 6:18
  • Thank you so much eriktar. I had the same problem with a customer build computer and it is most USB 3.0. Installing now with USB2.0 
    9. října 2012 12:36
  • Thanks Erik that was the problem and the solution
    14. října 2012 1:33
  • Same problem on my old Dell D610 where I haven't USB3.

    Solved by making partition Active. When starting installation go to "Repair your computer" option and select "Use recovery tools...". Select CMD and then use Diskpart utility:

    Diskpart

    List disk

    Select disk N (where N-is your disk number)

    List partition

    Select partition N (where N - is partition where going to install Windows)

    Active

    End

    End

    2. února 2013 17:01
  • Hi guys, I had the same problem. It was from an old DVD I created at least a yr ago. The problem is the DVD is bad. Some of the files are corrupted. All you have to do is burn another DVD from the ISO that you downloaded. In other words, get another win 7 copy and you'll be smoothing sailing again. Don't waste time thinking yr CD or DVD rom is not working. I see this question all over the internet and its really means yr DVD is bad. Just make another one. Make sure you save your original copy of win 7 to a USB device that's 4 gb or more so you can always burn more copies of win 7 installation disc when yr pc is out of commission. Chungtastic
    20. února 2013 16:45
  • I was installing from downloaded ISO burned to DVD and got the error message. After retrying booting to the Windows 7 DVD for the third time, I removed my wireless mouse device from the USB and it worked.

    Joel

    • Navržen jako odpověď JoshJ2000 19. září 2017 17:54
    26. března 2013 1:27
  • Hi man, 

    I have created a user in this site just to say that the eriktar answer worked for me. Thanks a lot. Finally could install it. :D

    9. června 2013 21:31
  • Thank you Erik!!!!! :D 
    23. června 2013 11:45
  • This worked perfectly for me too!
    7. července 2013 22:23
  • I just recently ran into this issue, also. I would love to try your method, however, my laptop only has 2 USB 3.0 ports. No USB 2.0 at all. Please advise.
    9. července 2013 7:51
  • Thanks Eriktar. That was a damned good start point for me.
    9. července 2013 11:51
  • Thanks Sabrina.  Turns out mine was a bad DVD disk, but the USB solution you provided worked wonderfully.

    Greatly appreciate your post.

    • Navržen jako odpověď rodaf 30. prosince 2015 5:17
    13. července 2013 3:29
  • Yup! Exactly! Just move the USB to another port and it will eventually work!
    29. října 2013 18:47
  • Just wanted to say it's a year later and this was spot on!
    5. listopadu 2013 18:13
  • Thank you so much ;) you are my life saver!
    24. listopadu 2013 15:25
  • install using a usb media(pendrive) use windows 7 usb dvd tool to flash iso into usb media... As you are using a dell laptop you can perform installation from one usb port only if you recieve the same error change the USB port and restart laptop one USB must be capable of detecting :) njoy
    24. listopadu 2013 19:45
  • Uhh thx dude, had the same problem, solvedddd...
    30. listopadu 2013 10:31
  • Putting USB in USB 2.0 port helped on my HP EliteBook 8560p.
    19. prosince 2013 23:38
  • ty sabrina its my first time from usb didnt know it,worked ,ty again!!!
    31. ledna 2014 19:59
  • Hi,

     

    In most cases, this issue can be caused due to the Windows 7 installation media is corrupted. You can try using another DVD or downloading the .ISO file again to check the results.

     

    You may try to check the DVD drive.

     

    If it does not help, you can copy the installation file to a USB device and boot from the USB device to install Windows 7 again.

     

    How to create a Windows 7 USB drive Installation media?

    ========================================

    First of all you should have a 4GB (or larger) USB drive. Since the steps will clear all your files and data in this USB drive, you need to backup them first.

     

    1. In Windows Vista or Windows 7, open an elevated command prompt and run the following commands one by one:

     

    a)    Diskpart

    b)    list disk

             You can identify your USB drive by its size. For example, it is disk 1.

     

    c)    select disk 1

             Select your USB drive.

     

    d)    clean

             Clear it.

     

    e)    create partition primary

    f)    select partition 1

    g)    active

             Mark this partition as an active boot partition. This will enable this USB drive bootable.

     

    h)    format fs=ntfs quick

     

    2. After formatting the USB drive, copy all the files in the DVD to the USB drive.

     

    3. Reboot the computer and set it to boot from USB drive. Then, the computer will boot from this USB drive and you can start your installation with it.

     

    Some of such issues are caused due to the hardware factor, we can also try upgrading DVD-ROM firmware to narrow down the issue.

     

    Regards,

     

    Sabrina

     

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    31. ledna 2014 19:59
  • Thank you so much! This helped!
    20. února 2014 15:17
  • Same problem on my old Dell D610 where I haven't USB3.

    Solved by making partition Active. When starting installation go to "Repair your computer" option and select "Use recovery tools...". Select CMD and then use Diskpart utility:

    Diskpart

    List disk

    Select disk N (where N-is your disk number)

    List partition

    Select partition N (where N - is partition where going to install Windows)

    Active

    End

    End


    I tried this and not only did it not help it made it so I can't boot into windows at all any more. I get a message that says "BOOTMGR is missing Press Ctrl+Alt+Del to restart." I was thankfully able to fix it however. Still getting the error from the OP though.
    27. března 2014 21:00
  • thanks m8! I would never tough that this would be the problem... saved the day
    4. dubna 2014 20:35
  • thanks m8! I would never tough that this would be the problem... saved the day
    4. dubna 2014 20:36
  • With my laptop Dell Vostro 3560. When I install windows 7 using USB.  I go to BIOS and set USB debug to Enable. It's work like a charm !
    21. května 2014 17:20
  • For me switching the USB port worked but I wasn't using usb3.0 before the switch? Thanks anyway!
    5. září 2014 8:25
  • THANK YOU.  This one tiny comment saved me a huge headache.  I didn't even realize that the port I had the flash drive in was USB3.0, but when I looked, sure enough, I saw blue.  I'm guessing that Win7 doesn't preload a complete enough USB3 driver to be able to deal with the installation media being connected that way.

    24. září 2014 18:47
  • I did think a hopefull answer , but alas in my case i didn't work.

    ( new toshiba satellite C50D-B , dvd-less)

    11. října 2014 14:45
  • the answer did NOT work for me :(

    and ...  just "   format fs=ntfs quick" does NOT produce a bootable stick Sabrina

    why do you rate your own answers ? ( and why is this possible at all ? )

    just point hungry i guess ?

    11. října 2014 14:49
  • Thank you. your suggestion is really help me. after I plug to USB 2.0, all work fine. thanks again.

    From Indonesia.

    Rahmat

    28. května 2015 7:45
  • This resolved my issue for the same issue described above.

    Thank you so much!!

    2. srpna 2015 23:21
  • worked for me too. Thanks for the great help :)
    13. srpna 2015 18:21
  • yeah it worked, In case if PC does not has USB2.0, can browsing & installing usb3.0 drive help?
    14. srpna 2015 6:35
  • Go to boot menu and disable virtualization. That's it, you are good to go.
    28. srpna 2015 7:28
  • It's worked.

    Thanks

    2. prosince 2015 7:56
  • Thanks!! It worked like a charm !!
    11. prosince 2015 23:44
  • I had same issue on my dell inspiron 5558
    13. prosince 2015 1:09
  • You the man ...savior!
    25. února 2016 16:18
  • How come!! why does this happen? any clue? thanks by the way
    15. března 2016 6:39
  • thats great but i only have 7 usb 3.0    and 1 usb 3.1 port no usb 2 lol

    3. června 2016 7:59
  • You might have already found a different solution by now, but just in case; check your BIOS and look for USB configuration or something similar. There should be an option to disable the USB 3.0 controller, which will make the ports act as 2.0. This worked for me with the Dell Latitude E5xxx series.
    24. června 2016 18:52
  • THANK YOU
    (insert thank you GIF here)
    17. července 2016 11:24
  • Swapping to the USB 2.0 port worked for me. Thanks a bunch!
    10. listopadu 2016 13:39
  • This worked for me!!
    18. března 2017 8:34
  • thanks erik my problem was solved.your comment made very helpful GoD Bless You!!
    7. července 2017 11:24
  • Ok, so I managed to find another solution online for those of you who still have the problem even after moving the drive to a USB 2.0 port. Apparently there is an utility tool that adds the usb drivers. Check the details below

    https://www.gigabyte.com/Support/Faq/3459

     
    16. srpna 2017 20:12
  • doing this with windows 10 had this problem, spent 3 hrs messing around with drivers and crap trying to find the proper ones. Nope, the mouse... 

    wish I'd seen this sooner bc this was the problem

    19. září 2017 17:56
  • This worked for me, thanks so much!
    18. října 2017 18:31
  • That also worked for me. I changed the USB port to a USB 2.0 and worked!
    23. listopadu 2017 20:16
  • If you've got the Asus A270-p, this was solved for me by wrapping the windows installation file using the ASUS EZ Installer: http://dlcdnet.asus.com/pub/ASUS/misc/utils/ASUS_EZInstaller_V10303.zip?_ga=2.155000828.557391283.1512302894-306965922.1512302894
    3. prosince 2017 17:33
  • eriktar's reply was exactly it.

    Trying to upgrade Samsung series 9 laptops to windows 7 pro and had the same issue. Plugged the external dvd player to USB 2.0 and it worked. (wasn't working in the USB 3.0 port)

    Edit: why do people such as Sabrina mark their own reply as correct? I don't understand this.. their 'answer' has nothing to do with solving the actual issue!

    thats not a solve i resorted to disable all my usb3 ports in the bios but still the issue persists.

    23. února 2018 16:16
  • thank you !!!
    13. června 2018 17:54