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LiveKernelEvent 117

    Dotaz

  • I have been getting this error for a few weeks now,
    happens usually when I have a game (Rainbow 6) in fullscreen/borderless and i click on my other monitor,
    however it has happened a few times when switching from fullscreen video, to not-fullscreen video.

    I have uninstalled everything Nvidia using DDU and installed the latest driver for my system to no avail.
    I have an Nvidia GTX 980

    here is the error that reliability monitor shows:

    Source
    Windows
    
    Summary
    Hardware error
    
    Date
    ‎5/‎6/‎2018 4:54 PM
    
    Status
    Report sent
    
    Description
    A problem with your hardware caused Windows to stop working correctly.
    
    Problem signature
    Problem Event Name:    LiveKernelEvent
    Code:    117
    Parameter 1:    ffff9a8bc0def4a0
    Parameter 2:    fffff8002521ebf0
    Parameter 3:    0
    Parameter 4:    30b4
    OS version:    10_0_16299
    Service Pack:    0_0
    Product:    768_1
    OS Version:    10.0.16299.2.0.0.768.101
    Locale ID:    1033
    
    Extra information about the problem
    Bucket ID:    LKD_0x117_Tdr:3_TdrBug:575504_TdrVTR:0_IMAGE_nvlddmkm.sys_Maxwell
    Server information:    80470688-8b92-47f3-aca0-bb6f092bd51

    Even viewer also shows:

    Display driver nvlddmkm stopped responding and has successfully recovered.

    7. května 2018 0:03

Všechny reakce

  • 1) The above post displayed bugcheck 117.

    2) The VIDEO_TDR_TIMEOUT_DETECTED bug check has a value of 0x00000117. This indicates that the display driver failed to respond in a timely fashion.

    3) The operating system is Windows 10 and this link was posted in the Windows 7 thread.

    4) Windows 10 build 16299.

    If you want to you can now upgrade to Windows 10 build 1803.

    5) Over clocking can cause BSOD so make sure that there is no over clocking during the troubleshooting process.

    6) When you had used DDU for the uninstall what was the install source?

    7) Was the re-install done with the clean install box checked?

    8) Was physx installed?

    9) Perform the following steps:

    a) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    b) Re-install the Nvidia GPU driver from the Nvidia website
    c) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html
    http://www.nvidia.com/Download/index.aspx
    http://www.majorgeeks.com/files/details/display_driver_uninstaller.html

    10) If this fixes the BSOD and there are no recurrent BSOD you are set.

    11) If there are recurrent BSOD then collect logs for troubleshooting:

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:  memory dump file:

    C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Dxdiag:    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

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    Please remember to mark the replies as answers if they help.

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    7. května 2018 3:06
  • couldn't find the memory.dmp file, but everything else is uploaded here:

    https://1drv.ms/f/s!AkKK1he6noOdpC8X1iFZQpdROIVj

    7. května 2018 3:28
  • 1) Please post answers to the above questions.

    2) Open the website for the computer or motherboard manufacturer > enter the product or serial number or model > select the operating system > view drivers > post a URL or hyperlink into the thread

    3) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    4) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings 
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    7. května 2018 3:58
  • 5) Over clocking can cause BSOD so make sure that there is no over clocking during the troubleshooting process.

    - no overclocking

    6) When you had used DDU for the uninstall what was the install source?

    -C:\NVIDIA\DisplayDriver

    7) Was the re-install done with the clean install box checked?

    - yes

    8) Was physx installed?

    - yes

    9) Perform the following steps:

    a) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    b) Re-install the Nvidia GPU driver from the Nvidia website
    c) Make sure that you check the clean install box and if available install the physx driver.
    Display Driver Uninstaller Download version 17.0.8.2 (or a newer version if available)
    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html
    http://www.nvidia.com/Download/index.aspx
    http://www.majorgeeks.com/files/details/display_driver_uninstaller.html

    -Issue persists

    10) If this fixes the BSOD and there are no recurrent BSOD you are set.

    -No bluescreen, just freeze/app crash

    I have added the images to the onedrive folder

    I don't have CCleaner

    https://us.msi.com/Motherboard/support/X99S-SLI-PLUS#down-driver&Win10%2064

    7. května 2018 4:22
  • 1) When available please post the above images:  startup and recovery

    2) The logs displayed multiple BSOD

    There were multiple unexpected reboots that you likely experienced.

    3) There were problems creating dump files

    4) There were problems turning off the computer

    5) There were problems turning on the computer using fast startup

    6) There were problems with hibernation

    Perform the following steps:

    1) Uninstall and re-install the Nvidia driver as above

    Record the driver version so that if multiple drivers are tired you can install a rolled back driver

    2) Post images into the thread using a one drive or drop box link for the startup and recovery system failure settings and virtual memory settings

    3) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free 
    https://www.piriform.com/speccy
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    http://www.cpuid.com/softwares/hwmonitor.html
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    http://www.almico.com/speedfan.php

    4) Open administrative command prompt and type or copy and paste:

    5) sfc /scannow

    6) dism /online /cleanup-image /restorehealth

    7) chkdsk /scan

    8) powercfg.exe /hibernate off

    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) If there are recurrent BSOD during the troubleshooting please rerun the above administrative command prompt command and post a new 7zip with log files into the newest post.  Also if available post a memory.dmp

    11) Measure the GPU's temperature at idle and under load > post into the thread

    12) Ensure that the GPU is free from dust build up and that the fan is working properly.

    13) Re-seat the GPU (if possible move to another slot) and check all connections are securely made

    14) Open the BIOS and use a camera to take pictures and post images into the thread for:

    Voltages:  What are the BIOS 3.3, 5 and 12 voltage values

    What are the CPU voltage and frequency?

    15) If all of the above steps work then you are set

    16) If there are continued BSOD after multiple drivers, re-seating, etc. then find a friend, neighbor, relative, or local computer store to swap the Nvidia card.

    17) Having dump files will be important to see what happens with bugchecks:  A and 101

    Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
    System Manufacturer: MSI
    System Model: MS-7885
    BIOS: 1.D0
    BIOS Version/Date American Megatrends Inc. 1.D0, 7/15/2016

    NVIDIA GeForce GTX 980
    Driver Version: 24.21.13.9731
    Driver c:\windows\system32\driverstore\filerepository\nv_dispi.inf_amd64_2a800e6ebddb7f48\nvlddmkm.sys (24.21.13.9731, 16.37 MB (17,161,248 bytes), 5/5/2018 11:09 PM)

    The attempt by user DESKTOP-SH6IQMA\Epicb to restart/shutdown computer DESKTOP-SH6IQMA failed

    Dump file creation failed due to error during dump creation.

    Unable to produce a minidump file from the full dump file.

    Application popup: Windows - Virtual Memory Minimum Too Low : Your system is low on virtual memory. Windows is increasing the size of your virtual memory paging file. During this process, memory requests for some applications may be denied. For more information, see Help.

    The last BSOD was bugcheck 101 on 5/5/2018

    The CLOCK_WATCHDOG_TIMEOUT bug check has a value of 0x00000101. This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.

    Event[15326]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2018-05-05T18:17:44.765
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-SH6IQMA
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000101 (0x000000000000000c, 0x0000000000000000, 0xffff878055400180, 0x0000000000000008). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 00000000-0000-0000-0000-000000000000.

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    Please remember to vote and to mark the replies as answers if they help.

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    7. května 2018 5:14