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SCSM 2012 R2 - Cant Delete all Listitems RRS feed

  • Frage

  • Hi,

    we use a SCSM 2012 R2 Server and want to delete the complete listitems from the IncidentResolutionCategoryEnum. There are always 2 entries which can´t be deleted.

    • IncidentResolutionCategoryEnum.ResolvedByParentIncident
    • IncidentResolutionCategoryEnum.ResolvedByProblem

    can somebody give me a hint why these entries can´t be deleted? We created a new coustum MP with all the needed entries for this list, so we didn´t need the original entries.

    Thank you in advance.

    Mittwoch, 11. Juni 2014 15:13

Antworten

  • The IncidentResolutionCategoryEnum.ResolvedByParentIncident list item is stored in the management pack ServiceManager.IncidentManagement.Library (Incident Management Library).

    The IncidentResolutionCategoryEnum.ResolvedByProblem list item is stored in the management pack System.WorkItem.Problem.Library (System Work Item Problem Library).

    Both management packs are sealed and for this reason the two list items can't be deleted.

    The reason behind is both list items are used by internal SCSM workflows:

    Resolve Child Incidents (Parent Incident resolved)

    Resolve Incident Workflow

    This two workflows are also stored in a sealed management pack and can't be modified.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    Mittwoch, 11. Juni 2014 23:04

Alle Antworten

  • The IncidentResolutionCategoryEnum.ResolvedByParentIncident list item is stored in the management pack ServiceManager.IncidentManagement.Library (Incident Management Library).

    The IncidentResolutionCategoryEnum.ResolvedByProblem list item is stored in the management pack System.WorkItem.Problem.Library (System Work Item Problem Library).

    Both management packs are sealed and for this reason the two list items can't be deleted.

    The reason behind is both list items are used by internal SCSM workflows:

    Resolve Child Incidents (Parent Incident resolved)

    Resolve Incident Workflow

    This two workflows are also stored in a sealed management pack and can't be modified.

    Hope this helps.


    Andreas Baumgarten | H&D International Group

    Mittwoch, 11. Juni 2014 23:04
  • Thank you for the reply. I apprehended that the listentries are urgent and connected with other mps. So thanks for your affirmation.
    Dienstag, 17. Juni 2014 13:20