Hello,
at first a few details about the system:
OS: Windows Small Business Server 2008
Service Pack 2
14 GB RAM
4 CPU-Cores
===========================
Every time while trying to install the IE9 with Windows Update or by executing the msu package for Windows Vista x64 I get an error.
The error code from Windows Update is: 80092004
I already tried to install after a clean reboot with only the VMware Tools Services enabled. That also fails. The following lines show the IE9_main.log-file. Please note that I already had IE8 installed when the error appeard. I tried to solve this
by first uninstalling IE8 but unfortunately it didn't work.
Details of C:\Windows\IE9_main.log
00:00.000: ====================================================================
00:00.000: Started: 2015/09/30 (Y/M/D) 13:44:12.962 (local)
00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-WindowsVista-x64.exe" /WU
00:00.016: INFO: Setup installer for Internet Explorer: 9.0.8112.16421
00:00.016: INFO: Previous version of Internet Explorer: 7.0.6002.19478
00:00.016: INFO: Checking if iexplore.exe's current version is between 9.0.6001.0...
00:00.016: INFO: ...and 9.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 9.1.0.0...
00:00.016: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Trying to extract ID: 7005 (0) as "IE9-neutral.Extracted.cab"
00:00.359: ERROR: Failed to extract a language pack for a non-english OS.
00:00.359: INFO: This is an English only package, so installation will continue on this non-English OS.
00:00.359: INFO: Trying to extract ID: 5006 (0) as "IE9-support.cab"
00:00.641: INFO: Operating System: Windows Server: 6.0.6002 (Service Pack 2)
00:00.656: INFO: Windows Vista operating system detected.
00:00.656: INFO: Service pack major: 2
00:00.656: INFO: Service pack minor: 0
00:00.656: INFO: Service pack name: Service Pack 2
00:00.656: INFO: Version Check of C:\Windows\System32\Photometadatahandler.dll: 7.0.6002.18107 >= 7.0.0.0 (True)
00:00.687: INFO: Version Check of C:\Windows\System32\XpsPrint.dll: 7.0.6002.18427 >= 7.0.6002.18363 (True)
00:07.203: INFO: Windows Update user chose to install.
00:34.500: INFO: The neutral package failed to download. Error: 0x800b0109 (2148204809)
00:34.500: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:34.500: INFO: No reboot policy and supplemental files successfully downloaded and extracted for use.
00:34.500: INFO: Installing with the extracted package. C:\Windows\TEMP\IE921CC.tmp\IE9-neutral.Extracted.cab
00:34.516: INFO: Launched package installation: C:\Windows\system32\pkgmgr.exe /quiet /norestart /ip /m:C:\Windows\TEMP\IE921CC.tmp\IE9-neutral.Extracted.cab /s:C:\Windows\TEMP\IE921CC.tmp\PackageFiles
00:46.531: INFO: Process 'C:\Windows\system32\pkgmgr.exe /quiet /norestart /ip /m:C:\Windows\TEMP\IE921CC.tmp\IE9-neutral.Extracted.cab /s:C:\Windows\TEMP\IE921CC.tmp\PackageFiles' exited with exit code 0x80092004 (-2146885628)
00:46.531: ERROR: Neutral MSU installation failed (exit code = 0x80092004 (2148081668)).
00:46.562: INFO: An unknown error occurred. Check the return value online as a Windows Error Value for more information. Setup exit code 0x80092004 (-2146885628)
00:46.766: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE921CC.tmp
00:46.906: INFO: Unable to remove directory C:\Windows\TEMP\IE921CC.tmp, marking for deletion on reboot.
00:46.922: INFO: Released Internet Explorer Installer Mutex
Thank you for helping!
