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Blue Screen error : device driver

    Frage

  • Recently bought the game Dead Space 3. was playing fine until the Blue Screen Error came up.... cant really remember everything but its something about "The system is shut down abruptly due to device drivers which is trying to corrupt the system" and also something about Kernels .... (sorry for my bad memory) ....

    This problem had occurred roughly 3/4 times after initial installation then after that there's no more such error UNTIL recently I installed another game (DmC)...... played Dead Space 3 again after installing DmC and this Blue Screen Error appeared once again. (sorry if its a little confusing)

    PC specs:

    Windows 7 64-bit

    Intel Core i5-3210M

    10GB DDR3 RAM

    Nvidia GeForce GT630M (using latest drivers) 


    anyway, here's the full details of the error:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 17417

    Additional information about the problem:
      BCCode: c4
      BCP1: 0000000000000091
      BCP2: 0000000000000002
      BCP3: FFFFFA8008810B50
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\020913-38407-01.dmp
      C:\Users\User\AppData\Local\Temp\WER-99216-0.sysdata.xml

    Thanks.

    Samstag, 9. Februar 2013 01:37

Antworten

Alle Antworten

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    Dyami & Wanikiya -Team-ZigZag.

    • Als Antwort markiert Haige455 Samstag, 9. Februar 2013 08:36
    • Tag als Antwort aufgehoben Haige455 Samstag, 9. Februar 2013 08:36
    Samstag, 9. Februar 2013 03:53
  • Thanks for the prompt reply, couldn't find the attachment button anywhere... anyway here it is 

    http://www.mediafire.com/?dk13txct52d537r

    Samstag, 9. Februar 2013 08:35
  • Haige

    Slight problem.  Your media fire account has been  blocked for Terms of service infractions

    https://jfeauw.bn1.livefilestore.com/y1pukuRntnlRtDN7vtpHOZtieFmzLUP_9qTW_P8K1SEXXR8L5MZG5da4jLEJ1RR6deO890CCNI7r6Yldq5cs6oZ7FAGSHIxMfMv/tos.jpg?psid=1


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Samstag, 9. Februar 2013 09:02
    Moderator
  • ...... and I thought MediaFire would suffice.... 

    hope this link works .. http://sdrv.ms/W6F08s

    Samstag, 9. Februar 2013 09:44
  • Haige

    This one crash was Related to nvlddmkm.sys nVidia Display Driver.  I would re-install newest driver available.

    You are also running two malware apps simultaneously (McAfee, and Kaspersky).  Never a good idea.  I would remove them both and replace with MSE

    McAfee is a frequent cause of BSOD's. 

    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

    http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe



    MS-MVP 2010, 2011, 2012 Team ZigZag

    • Als Antwort markiert Haige455 Samstag, 9. Februar 2013 10:44
    Samstag, 9. Februar 2013 09:56
    Moderator
  • Thanks for the advice, will try to re-install my graphics driver. Regarding the McAfee, I've tried uninstalling some time ago but the program just doesn't seem to appear under Programs and Features. So any idea how can I get rid of it once and for all ? I know this seems a little off topic but thanks anyway. 

    Edit: Sorry, didnt check your link before commenting. Thanks again 

    • Bearbeitet Haige455 Samstag, 9. Februar 2013 10:49
    Samstag, 9. Februar 2013 10:47
  • Haige

    Use their removal tool


    MS-MVP 2010, 2011, 2012 Team ZigZag

    Samstag, 9. Februar 2013 18:24
    Moderator