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Error During Installation

    Frage

  • Hi,

    I am trying to install DPM R2 on newly machine. But during installation its shows following error;

    "An unexpected error occurred during the installation.For more detail check the DPM setup error log
    ID: 4387"

    Please help.

    Thanks.

    Donnerstag, 4. August 2016 06:53

Alle Antworten

  • hi, John!

    You can try redownload DPM distribution and uncompress to DPM server folder.

    An unexpected error occurred during the installation. ID: 4387. DPM2012 R2 (upgrade)

    If it didn't help that, please, attach link to DPM setup log from %ProgramFiles%\Microsoft System Center 2012 R2\DPM\DPMLogs

    Set up logging


    Also you can use the article (DPM 2012 R2 – QuickStart Deployment Guide) and video (Installation System Center Data Protection Manager 2012 R2) to fresh install DPM 2012 R2.


    Have a nice day !!!
    DPM 2012 R2: Remove Recovery Points
    DPM blog
    System Center
    Hyper-V



    Montag, 8. August 2016 11:38
    Moderator
  • Would you please check my dpmlogs i have same issue

    [6/7/2018 12:00:56 PM] Information : Query WMI provider for path of configuration file for SQL Server 2008 Reporting Services.
    [6/7/2018 12:00:56 PM] Information : Querying WMI Namespace: \\EMR-SCDPM-01\root\Microsoft\SqlServer\ReportServer\RS_MSSQLSERVER\V11\admin for query: SELECT * FROM MSReportServer_ConfigurationSetting WHERE InstanceName='MSSQLSERVER'
    [6/7/2018 12:00:57 PM] Data : Path of configuration file for SQL Server 2008 Reporting Services = c:\Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportServer\RSReportServer.config
    [6/7/2018 12:00:57 PM] Information : OS >= win 8 , enable Dedupe role
    [6/7/2018 12:01:03 PM] Information : output : True
    .. 
     error : 
    [6/7/2018 12:01:03 PM] Data : Path of inspection output xml = C:\Program Files\Microsoft System Center 2016\DPM\DPMLogs\InspectReport.xml
    [6/7/2018 12:01:04 PM] Information : Getting nodes for Sql cluster VSQLSCDPMDB
    [6/7/2018 12:01:04 PM] Data : Cluster node = EMR-NAJ-MFDB-02
    [6/7/2018 12:01:04 PM] Data : Cluster node = EMR-NAJ-MFDB-01
    [6/7/2018 12:01:04 PM] Information : Instantiating inspect component.
    [6/7/2018 12:01:04 PM] Data : Path of output xml = C:\Program Files\Microsoft System Center 2016\DPM\DPMLogs\InspectReport.xml
    [6/7/2018 12:01:04 PM] Information : Deserializing the check XML from path : C:\Users\SCDPMAdmin\AppData\Local\Temp\DPMF67E.tmp\DPM2012\setup\checks.xml
    [6/7/2018 12:01:04 PM] Information : Loading the check XML from path : C:\Users\SCDPMAdmin\AppData\Local\Temp\DPMF67E.tmp\DPM2012\setup\checks.xml
    [6/7/2018 12:01:04 PM] Information : Deserialising the scenario XML from path : C:\Users\SCDPMAdmin\AppData\Local\Temp\DPMF67E.tmp\DPM2012\setup\scenarios.xml
    [6/7/2018 12:01:04 PM] Information : Loading the check XML from path : C:\Users\SCDPMAdmin\AppData\Local\Temp\DPMF67E.tmp\DPM2012\setup\scenarios.xml
    [6/7/2018 12:01:04 PM] Information : Getting scenarios for the product: DPM
    [6/7/2018 12:01:04 PM] Information : Getting scenarios for DPM
    [6/7/2018 12:01:04 PM] Information : Getting scenario for Mode:Install, DbLocation:Remote, SKU:Retail and CCMode:NotApplicable
    [6/7/2018 12:01:04 PM] *** Error : Initialize the SQLSetUpHelper Object
    [6/7/2018 12:01:04 PM] Information : [SQLSetupHelper.GetWMIReportingNamespace]. Reporting Namespace found. Reporting Namespace : V11
    [6/7/2018 12:01:04 PM] Information : [SQLSetupHelper.GetWMISqlServerNamespace]. SQL Namespace found. SQL Namespace : \\VSQLSCDPMDB\root\Microsoft\SqlServer\ComputerManagement11
    [6/7/2018 12:01:04 PM] Information : Query WMI provider for SQL Server 2008.
    [6/7/2018 12:01:04 PM] Information : Querying WMI Namespace: \\VSQLSCDPMDB\root\Microsoft\SqlServer\ComputerManagement11 for query: Select * from SqlServiceAdvancedProperty where ServiceName='MSSQL$SCDPMDB' and PropertyName='Version'
    [6/7/2018 12:01:04 PM] * Exception :  => System.Management.ManagementException: Invalid class 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetSqlServerVersion(String instanceName, String sqlServerMachineName, ConnectionOptions wmiConnectionOptions, String sqlNameSpace)
    [6/7/2018 12:01:04 PM] * Exception : Expecting the following exception. Ignoring intentionally.  => System.Management.ManagementException: Invalid class 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetSqlServerVersion(String instanceName, String sqlServerMachineName, ConnectionOptions wmiConnectionOptions, String sqlNameSpace)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.DetectSqlServer(String instanceName, String sqlServerMachineName, ConnectionOptions wmiConnectionOptions, String sqlNameSpace)
    [6/7/2018 12:01:04 PM] Information : SQL Server 2008 R2 SP2 instance SCDPMDB is not present on this system.
    [6/7/2018 12:01:04 PM] Information : Query WMI provider for SQL Server 2008.
    [6/7/2018 12:01:04 PM] Information : Querying WMI Namespace:  for query: Select * from SqlServiceAdvancedProperty where ServiceName='MSSQL$SCDPMDB' and PropertyName='Version'
    [6/7/2018 12:01:04 PM] * Exception :  => System.Management.ManagementException: User credentials cannot be used for local connections 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObjectSearcher.Initialize()
       at System.Management.ManagementObjectSearcher.Get()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetWmiObjectCollection(String wmiNamespace, String wmiQuery, ConnectionOptions wmiConnectionOptions)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetSqlServerVersion(String instanceName, String sqlServerMachineName, ConnectionOptions wmiConnectionOptions, String sqlNameSpace)
    [6/7/2018 12:01:04 PM] * Exception :  => System.Management.ManagementException: User credentials cannot be used for local connections 
       at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.ManagementScope.InitializeGuts(Object o)
       at System.Management.ManagementScope.Initialize()
       at System.Management.ManagementObjectSearcher.Initialize()
       at System.Management.ManagementObjectSearcher.Get()
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetWmiObjectCollection(String wmiNamespace, String wmiQuery, ConnectionOptions wmiConnectionOptions)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.InspectHelper.GetSqlServerVersion(String instanceName, String sqlServerMachineName, ConnectionOptions wmiConnectionOptions, String sqlNameSpace)
       at Microsoft.Internal.EnterpriseStorage.Dls.Setup.Inspect.SQLSetupHelper.InitializeSQLDepedency(ConnectionOptions wmiReportingConnectionOptions, String reportingMachineName, String reportingInstanceName, ConnectionOptions wmiSqlConnectionOptions, String sqlMachineName, String sqlInstanceName)
    [6/7/2018 12:01:04 PM] *** Error : CurrentDomain_UnhandledException

    Donnerstag, 7. Juni 2018 09:43