Visio 2016 Stops Working Opening Drawings from SharePoint and OneDrive for Business


  • I have multiple computers running Visio 2016 that cannot open drawings from OneDrive for Business folders or directly from SharePoint. Visio crashes with the "Visio has stopped working" message.  If drawings are copied to a local folder they open just fine.


    Freitag, 29. Juni 2018 14:37

Alle Antworten

  • Hi Schyler,

    What's your current Visio 2016 version? Go to File > Account, click About Visio to collect the detailed build number. Please make sure you have installed all latest updates for Visio 2016.

    Additionally, please click File > Account, under User Information, click Sign out, then restart and Sign In again with the account you used for OneDrive for Business and SharePoint. Then go to File > Open, select OneDrive for Business folder or SharePoint folder to open Visio drawing.

    Best Regards,
    Winnie Liang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Montag, 2. Juli 2018 06:26
  • I have experienced this issue with Visio and Teams/Sharepoint.  It was being caused by the filename having an ampersand character & in the file name - removing this solved the problem.
    Donnerstag, 30. August 2018 18:35