Outlook 2010 RMS Permissions button missing from ribbon


  • Juts upgraded from Outlook 2007 to Outlook 2010.  When I create a new email and and go to the Options tab, the button for Permission is empty.  Our organization uses AD RMS and I am able to open RMS protected emails.  I am not able to create an email with any RMS restrictions because the button is missing.  Also, the is no option to get to permissions on the info tab either.  I also looked into customizing the ribbon and see if I could add the button back, but it does not even show this as a button that exists. 

    Any help would be appreciated.

    Donnerstag, 29. April 2010 21:28

Alle Antworten

  • On the two installs I have the Permissions group on the ribbon is blank.  One install:  Windows 7 Outlook 2007 to Outlook 2010 upgrade.  Second install: Windows XP virtual machine (XP Mode) full install.

    Have you had any luck with finding a resolution?

    Sonntag, 23. Mai 2010 12:01
  • No luck finding a resolution.  How about you?

    Montag, 14. Juni 2010 17:38
  • I am having the same issue.

    Please post back if a workaround is found.


    Sonntag, 27. Juni 2010 12:41
  • Same thing here, did try to install Windows management rights, with no avail :(
    Freitag, 23. Juli 2010 10:51
  • Just got an email from Microsoft that said the following:

    MSDN and TechNet subscribers who obtained their product keys for Microsoft® Office Professional Plus 2010 and Visio® Professional 2010 products earlier than May 1, 2010 may not see certain product features enabled. We apologize for this inconvenience.

    Instructions on how to resolve this:

    Note that any product keys obtained after May 1, 2010 are the updated keys that enable full product functionality. All of the impacted keys have been removed from Subscriber Downloads, so the keys displayed alongside the product or on the My Product Keys page are the correct keys to use.


    I got a new set of keys from the MSDN site and now the permission button is there and working correctly.  :) 

    Dienstag, 24. August 2010 20:15
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    Mittwoch, 10. Juli 2013 05:20
  • Hi All, 

    Even I am facing the same problem that Permissions is blank for office 2010.

    Here are the details of my Environment:

    AD RMS Server - is on Windows 2008 R2

    Exchange 2013 Server - is on Windows 2008 R

    Client 1 - windows 8 and office 2013 and AD RMS client are installed. Here am able to send and open the RMS restricted mails from outlook 2013.

    Client 2 - windows 7 and office 2010 () and AD RMS client are installed. Here am able to open the RMS mails. But not able to send RMS mails. In new mail window, Under Options -> Permissions is blank.

    According to : Even i have changed my office product key very recently. (i.e today only :) ). But still the issue is not resolved.

    Any help would be appreciated.

    Freitag, 8. November 2013 11:02