none
Update von IE10 auf IE11 schlägt fehl RRS feed

  • Frage

  • Ich versuche derzeit testweise auf einigen Clients den neuen Internet Explorer 11 zu installieren. Dabei ist mir aufgefallen, dass dies auf zwei Rechnern, die zuvor einen älteren Browser installiert hatten es keine Probleme mit der Installation gibt. (Einmal IE9, einmal IE8 vorinstalliert). Versuche ich jedoch Rechner zu updaten, wo bereits der IE10 drauf ist, habe ich keine Chance den IE11 zu installieren. Mehrfach probiert (über Windows Update und über den Offline Installer), jedes Mal bricht die Installation ab.

    Und das sogar bei Rechnern, die noch nicht in der Domäne sind und noch keinen Virenscanner erhalten haben. Es reicht scheinbar, dass der IE10 installiert ist. Folgendes wird mir im Protokoll angezeigt:

    00:00.031: Started: 2013/11/13 (Y/M/D) 10:14:02.165 (local)
    00:00.031: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.031: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x86-en-us.exe" /WSUS
    00:00.031: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.031: INFO:    Previous version of Internet Explorer: 10.0.9200.16720
    00:00.031: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.031: INFO:    ...and 11.1.0.0...
    00:00.031: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.031: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.031: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.031: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.031: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.047: INFO:    Trying to extract ID: 6006 (0) as "IE11-neutral.Extracted.cab"
    00:00.265: ERROR:   Failed to extract a language pack for a non-english OS.

    00:00.265: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:00.265: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.265: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1A851.tmp\Spelling_en.msu.
    00:00.281: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.281: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1A851.tmp\Hyphenation_en.msu.
    00:00.281: INFO:    Trying to extract ID: 6128 (1031) as "IE11-support.cab"
    00:00.281: ERROR:   === FindResource (6128,"IE11-support.cab") failed with 0x717

    00:00.281: INFO:    Trying to extract ID: 6128 (1033) as "IE11-support.cab"
    00:01.357: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1A851.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1A851.tmp\HardwareBlockingList.xml"
    00:01.529: INFO:    Hardware support check succeeded. Installation will continue.
    00:01.560: INFO:    Windows 7 operating system detected.
    00:01.560: INFO:    Service pack major: 1
    00:01.560: INFO:    Service pack minor: 0
    00:01.560: INFO:    Service pack name:  Service Pack 1
    00:01.607: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:01.607: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:01.607: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:01.607: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:01.622: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:01.622: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:01.622: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:01.669: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:01.700: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:03.869: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1A851.tmp\Windows6.1-KB2841134-x86-de-DE.cab
    00:03.884: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1A851.tmp\IE-Spelling-en.cab
    00:03.884: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1A851.tmp\IE-Spelling-de.cab
    00:03.884: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1A851.tmp\IE-Hyphenation-de.cab
    00:03.900: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1A851.tmp\IE-Hyphenation-en.cab
    00:03.900: INFO:    Waiting for 0 prerequisite downloads.
    00:03.900: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:03.900: INFO:    Waiting for 0 language pack downloads.
    00:03.900: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:03.962: INFO:    No reboot logic message NrApiStart(0), lParam=0x00342608 returned 0x00000000.
    00:04.649: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:04.649: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:04.649: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE1A851.tmp\IE11-neutral.Extracted.cab
    00:04.930: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A851.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:20.779: INFO:    Process 'C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A851.tmp\IE11-neutral.Extracted.cab /quiet /norestart' exited with exit code 0x00000002 (2)
    00:20.795: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:20.795: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:20.795: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:20.873: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:20.904: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:20.904: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    00:20.966: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1A851.tmp
    00:20.998: INFO:    Unable to remove directory C:\Windows\TEMP\IE1A851.tmp, marking for deletion on reboot.
    00:20.998: INFO:    Released Internet Explorer Installer Mutex

    weitere Infos:

    Betriebssystem: Windows 7 Professional 32bit

    Rechnermodell: HP Compaq dx2450

    Bei Google finde ich nix zu diesem Problem, nur dass es dieses Problem schon mehrfach beim Installieren vom IE10 gab. Die Lösungen dort haben mir aber allesamt nicht weitergeholfen und ein Rollback auf IE8 auf den betroffenen PCs (mehrere!) um danach mal die IE11 Installation zu versuchen funktioniert ja auch nicht ohne weiteres wenn IE10 schon drauf ist. Habt ihr da eventuell eine Lösung für mich?

    Mit freundlichen Grüßen

    Robby Lammel

    Mittwoch, 13. November 2013 10:00

Alle Antworten