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Connect Service Manager to Solutions Manager RRS feed

  • Allgemeine Diskussion

  • Hi All,

    is there a way to build up a connection from Service Manager to SAP Solutions Manager.

    Background: the User want to use SAP Solutions Manager and the tickets created in Solution Manager should automatically create a ticket in Service Manager, which is used by IT Service. If the Ticket is closed in Service Manager, the Ticket should also be closed in SAP Solutions Manager.

    My first thought is: Export and Import from Solutions Manager with Orchestrator and Service Manager integration Pack.

    Thanks

    BR

    Dominik

    Dienstag, 8. Oktober 2013 11:30

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