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Clients not able to scan for updates RRS feed

  • Question

  • I have a WSUS server on windows 2012 r2. It is intagrated with SCCM Current Branch and SCUP 2011. When one of the clients run a Software Update Scan Cycle the WUAHandler and WindowsUpdate logs both log the error code 0x80244019. I have been able to Sync updates from Microsoft. Along with publish them from SCUP into this WSUS instance and then sync SCCM with this WSUS.

    The troubleshooting i have done so far is verify the SSL configuration in IIS. I have verified i can get to the Clientwebservice link. Also I have done a uninstall and reinstall of WSUS. I have also checked the registry to ensure the url is correct. What have I missed?

    WUAHandler.log:

    Async searching of updates using WUAgent started. WUAHandler 8/16/2016 9:05:17 AM 11564 (0x2D2C)
    Async searching completed. WUAHandler 8/16/2016 9:05:17 AM 4128 (0x1020)
    m_spSearchJobUpdateSearcher->EndSearch(m_spSearchJob, &spSearchResult), HRESULT=80244019 (e:\nts_sccm_release\sms\client\updatesmgmt\wuahandler\cwuahandler.cpp,3203) WUAHandler 8/16/2016 9:05:17 AM 11564 (0x2D2C)
    OnSearchComplete - Failed to end search job. Error = 0x80244019. WUAHandler 8/16/2016 9:05:17 AM 11564 (0x2D2C)
    Scan failed with error = 0x80244019. WUAHandler 8/16/2016 9:05:17 AM 11564 (0x2D2C)

    WindowsUpdate.log:

    2016-08-16 09:04:16:923 676 2db0 PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2016-08-16 09:04:16:923 676 2db0 PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://Server01.corp.Domain.net:8531/ClientWebService/client.asmx
    2016-08-16 09:04:16:924 676 2db0 PT WARNING: Cached cookie has expired or new PID is available
    2016-08-16 09:04:16:924 676 2db0 EP Got WSUS SimpleTargeting URL: "https://Server01.corp.Domain.net:8531"
    2016-08-16 09:04:16:924 676 2db0 IdleTmr WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie) started; operation # 6025; does use network; is at background priority
    2016-08-16 09:04:16:924 676 2db0 PT Initializing simple targeting cookie, clientId = 1a2b56bf-0090-4ecb-9dfa-af2e86276ed8, target group = Broadstreet Production 1-1am, DNS name = Server01.corp.Domain.net
    2016-08-16 09:04:16:924 676 2db0 PT  Server URL = https://Server01.corp.Domain.net:8531/SimpleAuthWebService/SimpleAuth.asmx
    2016-08-16 09:04:16:942 676 2db0 IdleTmr WU operation (CAuthorizationCookieWrapper::InitializeSimpleTargetingCookie, operation # 6025) stopped; does use network; is at background priority
    2016-08-16 09:04:16:942 676 2db0 IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery) started; operation # 6026; does use network; is at background priority
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: Nws Failure: errorCode=0x803d000d
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: There was an error communicating with the endpoint at 'https://Server01.corp.Domain.net:8531/ClientWebService/client.asmx'.
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: The server returned HTTP status code '404 (0x194)' with text 'Not Found'.
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: The requested resource was not found.
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: MapToSusHResult mapped Nws error 0x803d000d to 0x80244019
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: Web service call failed with hr = 80244019.
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: Current service auth scheme='None'.
    2016-08-16 09:04:16:956 676 2db0 WS WARNING: Proxy List used: '(null)', Bypass List used: '(null)', Last Proxy used: '(null)', Last auth Schemes used: 'None'.
    2016-08-16 09:04:16:956 676 2db0 WS FATAL: OnCallFailure failed with hr=0X80244019
    2016-08-16 09:04:16:956 676 2db0 IdleTmr WU operation (CAgentProtocolTalker::GetCookie_WithRecovery, operation # 6026) stopped; does use network; is at background priority
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: PTError: 0x80244019
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: GetCookie_WithRecovery failed : 0x80244019
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: RefreshCookie failed: 0x80244019
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: RefreshPTState failed: 0x80244019
    2016-08-16 09:04:16:956 676 2db0 PT  + SyncUpdates round trips: 0
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: Sync of Updates: 0x80244019
    2016-08-16 09:04:16:956 676 2db0 PT WARNING: SyncServerUpdatesInternal failed: 0x80244019
    2016-08-16 09:04:16:956 676 2db0 Agent  * WARNING: Failed to synchronize, error = 0x80244019
    2016-08-16 09:04:16:956 676 2db0 Agent  * WARNING: Exit code = 0x80244019

    Thanks!

    Jacob


    Tuesday, August 16, 2016 1:20 PM

Answers

All replies

  • Hi Jacob Henderson,

    1. Since you are using SSL for WSUS communication, please check if the WSUS clients trust the certificate used by WSUS server, we need to store the root certification on clients;

    2. >It is intagrated with SCCM Current Branch and SCUP 2011.

    Since you integrated WSUS with SCCM and WSUS configurations are managed in SCCM console, it's recommended to turn to SCCM forum for better help.

    https://social.technet.microsoft.com/Forums/en-US/home?forum=configmanagersecurity

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Wednesday, August 17, 2016 2:28 AM
  • Hi Jacob Henderson,

    Could the above replies be of help? If yes, you may mark useful replies as answer, if not, feel free to feed back.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, August 25, 2016 8:48 AM