locked
forgot login for my laptop RRS feed

  • Question

  • Have a Dell computer that is locked.  I can NOT remember the password.  Can you help?
    Thursday, March 1, 2018 10:59 PM

All replies

  • If it's the BIOS password to allow the system to boot up you will have to contact Dell as the password is stored in the hardware's BIOS.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Friday, March 2, 2018 10:56 AM
  • Hi,

    If it is BIOS password as Rick Dee mentioned, please try to take his advice to contact Dell for help.

    And if no, please give more information about this issue.

    Please check if you could boot into safe mode.

    Here are steps to enter safe mode.

    1. Just before the Windows 7 splash screen shown above appears, press the F8 key to enter Advanced Boot Options.

    2. Using the arrow keys on your keyboard, highlight the Safe Mode and press Enter.

     


    Please remember to mark the replies as answers if they help.
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    • Proposed as answer by Vera Hu Tuesday, March 6, 2018 8:53 AM
    Monday, March 5, 2018 8:43 AM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, March 8, 2018 9:35 AM