Authenticator goes into verification loop RRS feed

  • Question

  • HI,

          I have been trying to install authenticator on my new android phone but every time  I key in my account password I get the message that it is incorrect.When I try to sign on thru a different way(text to phone) it will change back to the password page and the loop goes on....

    what is happening?


    Wednesday, November 22, 2017 4:42 AM

All replies

  • Hi Daniel,

    If I understand it correctly, maybe you should create App password to setup MFA.

    More information about App password, please refer to this link below:

    Best regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, November 22, 2017 7:05 AM