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Authenticator goes into verification loop RRS feed

  • Question

  • HI,

          I have been trying to install authenticator on my new android phone but every time  I key in my account password I get the message that it is incorrect.When I try to sign on thru a different way(text to phone) it will change back to the password page and the loop goes on....

    what is happening?

    Daniel

    Wednesday, November 22, 2017 4:42 AM

All replies

  • Hi Daniel,

    If I understand it correctly, maybe you should create App password to setup MFA.

    More information about App password, please refer to this link below:

    https://support.microsoft.com/en-sg/help/12409/microsoft-account-app-passwords-two-step-verification

    Best regards,

    Jason


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    Wednesday, November 22, 2017 7:05 AM