locked
Windows 7 Blue screen crash is causing desktop to restart everytime it boots up RRS feed

  • Question

  • Hi all, really hope someone can help me as this is getting pretty desperate.  Forgot to add I really am a complete newcomer to PCs so I really need the basics spelled out to me...Sorry :(

     

    I have had my desktop since last April (approximately 18 months) and upgraded to Windows 7 around September last year.  For the last couple of months it has started blue screen crashing every single time I try and use it.  There is not one common thing that seems to set it off, for example it crashed once when I was browsing the web and again when I was playing the supplied Windows Chess.  It's got to the point where I am having to use my laptop to type here rather than using my desktop as it has become so unstable.

    All drivers are up to date, all registry problems appear to have been fixed and any malware has been removed.

    So far SafeMode 'appears' to stop the crashing as I have been running 'Advanced System Optimzer' (http://www.systweak.com/aso/) for the last 30 min or so without any issues.  Incidently this is what I have been using to identify any problems with my computer.  This was installed AFTER the bluescreen problems.

    Here is the log of the latest crash:

    Problem Event Name: Bluescreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: f4
    BCP1: 00000003
    BCP2: 86063540
    BCP3: 860636AC
    BCP4: 82c67DD0
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\102310-35178-01.dmp
    C:\Users\Hannah\AppData\Local\Temp\WER-50793-0.Sysdata.xml

     

    My computer has the following:

    Computer: ACPI x86
    Processor: Pentium(R) Dual-Core CPU E5300 @ 2.50 GHz 2.49 GHz
    RAM: 2.00 GB
    Display Adapters: ATI Radeon HD 4600 Series
    DVD Drives: Optriac DVD RW AD-7220S ATA

    • Edited by LuciePip Saturday, October 23, 2010 12:00 PM Addition
    Saturday, October 23, 2010 11:59 AM

Answers

  • Hi,

     

    I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    ·         If the issue persists, would you please upload more minidump files for further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Wednesday, November 3, 2010 3:22 AM
    Tuesday, October 26, 2010 7:00 AM

All replies

  • Hi,
     
    Can you zip up all of the .dmp files in C:\Windows\Minidump and post
    them to skydrive for further analysis,
     
     

    -- Mike Burr
    Saturday, October 23, 2010 3:22 PM
  • Hi,

     

    I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    ·         If the issue persists, would you please upload more minidump files for further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Wednesday, November 3, 2010 3:22 AM
    Tuesday, October 26, 2010 7:00 AM