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Incoming call from specific telephone number doesn`t work. RRS feed

  • Question

  • Hi guys,

    in our Lync 2010 environment, we have a problem with calls from one specific number. When person try to call us, the line looks dead, or he is disconnected. Do you have any idea, where could be a problem?

    Tuesday, March 12, 2013 12:24 PM

Answers

  • Hi 

    Try to use Snooper. http://blog.schertz.name/2011/06/using-the-lync-logging-tool/

    and get more information to resolve this issue.

    • Proposed as answer by Lisa.zheng Wednesday, March 27, 2013 11:49 AM
    • Marked as answer by Lisa.zheng Friday, March 29, 2013 9:28 AM
    Wednesday, March 13, 2013 7:30 AM
  • Any update?

    Can you call that user?

    Check the user’s phone number is configured correctly and appropriate dial plan and voice policy are assigned correctly.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Lisa.zheng Wednesday, March 27, 2013 11:49 AM
    • Marked as answer by Lisa.zheng Friday, March 29, 2013 9:28 AM
    Friday, March 15, 2013 10:04 AM

All replies

  • Not with this information, to know what is going on you need to look at the Lync logs (snooper)
    Tuesday, March 12, 2013 12:27 PM
  • Hi 

    Try to use Snooper. http://blog.schertz.name/2011/06/using-the-lync-logging-tool/

    and get more information to resolve this issue.

    • Proposed as answer by Lisa.zheng Wednesday, March 27, 2013 11:49 AM
    • Marked as answer by Lisa.zheng Friday, March 29, 2013 9:28 AM
    Wednesday, March 13, 2013 7:30 AM
  • Any update?

    Can you call that user?

    Check the user’s phone number is configured correctly and appropriate dial plan and voice policy are assigned correctly.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Lisa.zheng Wednesday, March 27, 2013 11:49 AM
    • Marked as answer by Lisa.zheng Friday, March 29, 2013 9:28 AM
    Friday, March 15, 2013 10:04 AM