Create Group Policy to Route Voice off of VPN RRS feed

  • Question

  • Customer needs to reroute their voice traffic so that it will not go over VPN. Currently they are seeing issues with voices garbling and cutting out only on VPN connections.

    Customer created group policies to reroute voice traffic through Edge while on VPN but it did not give desired result.

    Any suggestion?.
    Tuesday, March 17, 2020 7:43 PM

All replies

  • Hi Tarique A!

    According to your description, this issue seems happened on VPN connection.

    Microsoft recommends moving all voice and video traffic through the Internet and not over VPN because of deploying Skype for Business over VPN results in quality decrease and service latency.

    In order to provide user the best possible audio and video experience, you must implement a solution that prevents Skype for Business Media from traversing a VPN tunnel. One options to prevent Skype for Business traffic from traversing the VPN tunnel is split tunneling. For more details about how to split tunneling, you can learn from the following link:


    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Wednesday, March 18, 2020 3:17 AM
  • Hi,
    I am checking the status of this case. Please let us know if you would like further assistance.
    Meanwhile, if the reply is helpful to you, please try to mark it as an answer to close the thread, it will help others who encounter the same issue and read this thread.
    Thank you for your understanding and patience!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Wednesday, March 25, 2020 11:03 AM