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Hardware Interrupt causing high CPU usage and crashing RRS feed

  • Question

  • Hi, i recently bought a new computer; ive been running it for 2 days now, on the day i bought it everything seemed to be running fine, I was playing games completley maxed out with high fps and no problems. However the next day when I tried to play a game after about 2 minutes my computer slowed down to a standstill, causing me to do a manual reboot. After restarting it I was still having the same problem so i used process explorer to see if i could find what was causing the problem, and it seems that just as my computer is about to crash Hardware Interrupt begins to run at 80% cpu usage, before crashing my entire computer.

    I have looked up many solutions for this problem on the web and nothing seems to of worked. I have also ran many CPU, GPU and RAM tests which all came out positive. I have tried completley formatting my hard drive and reinstalling windows and the problem still occured, so i suspect it may be some kind of hardware failure. This problem ONLY occures when i am playing on games, otherwise the computer runs perfectly.

    My Specs are:

    CPU:  AMD Phenom II X4 955 Black Edition

     

    Operating System:  Windows 7 Home Premium 32 Bit

     

    Motherboard:  Asus M4A89GTD Pro USB3

     

    Memory:  4GB DDR3 1333mhz (2x 2GB)

    Hard Drives:  500GB S-ATAII 3.0Gb/s

     

    Optical Drive:  22x DVD±RW DL S-ATA

     

    Graphics card:  ATI Radeon HD 5770 1GB

     

    PSU:  700W EZCool Tornado

     

    Monday, December 27, 2010 9:22 PM

Answers

  • Hi,

    make a xperf trace [1] to diagnostic the DPC/Interrupt issues. Please upload the etl file to your SkyDrive [2] and post a link here.

    I'll take a look at it.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=140263
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, December 29, 2010 11:43 AM
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:31 AM
    Monday, December 27, 2010 11:29 PM
  • Hi,

     

    Generally speaking, if issue persists when you reinstall system, it should be a hardware issue or compatibility issue.

     

    Besides Andre.Ziegler’s suggestion, you could try to update the BIOS and chipset driver to the latest.

     

    Meanwhile, if this issue occurred whatever games you play, as for this high CPU issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:31 AM
    Wednesday, December 29, 2010 10:16 AM

All replies

  • Hi,

    make a xperf trace [1] to diagnostic the DPC/Interrupt issues. Please upload the etl file to your SkyDrive [2] and post a link here.

    I'll take a look at it.

    André

    [1] http://www.msfn.org/board/index.php?showtopic=140263
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Wednesday, December 29, 2010 11:43 AM
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:31 AM
    Monday, December 27, 2010 11:29 PM
  • Hi,

     

    Generally speaking, if issue persists when you reinstall system, it should be a hardware issue or compatibility issue.

     

    Besides Andre.Ziegler’s suggestion, you could try to update the BIOS and chipset driver to the latest.

     

    Meanwhile, if this issue occurred whatever games you play, as for this high CPU issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Alex Zhao


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Cloud_TS Friday, January 7, 2011 9:31 AM
    Wednesday, December 29, 2010 10:16 AM