locked
office files not opening RRS feed

  • Question

  • Hello All ,

    I have faced a very strange problem because of a Trojan none of my office applications which includes word or excel or power point will open , as it shows that the file is damaged and corrupted , i tried to repair , re installed Microsoft office several times ,tried with

    some antivirus scanners &  malwares to remove the entries in registry and lots of others tries but no go at all.

    Keyholder is the trojan , all my folders have 2 files one says that all the files were encrypted ,i have to pay $100 to decryption and the other files says about how to make the payment.

    Any folder having this 2 files will not be opened and if we try to open the file it shows as file corrupted.

    If any once face this kind of killing issue please help me...

    Wednesday, December 17, 2014 2:04 PM