locked
Remote Call Control Feature is supported by Microsoft if I have Enterprise CAL or Plus CAL Licensing? RRS feed

Answers

  • you should still be able to get support from Microsoft since RCC feature is still there in Lync Server 2010. Only thing is that Microsoft is moving away from the RCC concept and forcusing more towards to a PBX replacement methodology by using Lync Server.

    But as Chris said, AVAYA and CISCO will support RCC for sure and it did support since OCS 2007 R2. but you still need get this confirmed by the Vendor that they already have done this with Lync Server since it's completely a different story compaired to the OCS.

    Thamara.

    • Marked as answer by nhcoohrh Friday, November 4, 2011 11:12 AM
    Friday, November 4, 2011 10:56 AM

All replies

  • Hi,

    yes, above are RCC features and also there are forwarding and Symultanus ring as well. You can find the PBX s that support Lync Server in below URl.

    Please note that Microsoft does not encourage to go ahead with RCC. Lync is capable to provide most of the features using the Direst SIP Connection as well

    http://technet.microsoft.com/en-us/lync/gg131938#tab=2

    Thamara.

    Thursday, November 3, 2011 5:55 PM
  • The link Thamara sent is for SIP trunking to IP PBX's. Microsoft does not produce a list of supported PBXs for RCC anymore. You need to speak with your PBX vendor to see if they support it as they will need to support the RCC connection.

    The only vendors who announced support I believe are Cisco and Avaya. I know Siemens has been reticent to announce support.


    Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
    Thursday, November 3, 2011 10:32 PM
  • So support for this features will not be given by Microsoft but by vendors that use the Remote Call Feature. And the Remote Call Feature it's included in the Microsoft Lync Server 2010 Product and documented at Microsoft Technet.

    But Microsoft will give support to this feature if there is a bug in the Microsoft Lync Server regarding this feature? 

    If there is no more list or tests with RCC inside Microsoft who can claim that support this feature? You told Cisco and Avaya? Probably vendors that have case studies of this solution running? 

    Friday, November 4, 2011 10:14 AM
  • you should still be able to get support from Microsoft since RCC feature is still there in Lync Server 2010. Only thing is that Microsoft is moving away from the RCC concept and forcusing more towards to a PBX replacement methodology by using Lync Server.

    But as Chris said, AVAYA and CISCO will support RCC for sure and it did support since OCS 2007 R2. but you still need get this confirmed by the Vendor that they already have done this with Lync Server since it's completely a different story compaired to the OCS.

    Thamara.

    • Marked as answer by nhcoohrh Friday, November 4, 2011 11:12 AM
    Friday, November 4, 2011 10:56 AM