Outlook crashes in Outlook for Mac RRS feed

  • General discussion

  • Recently my Outlook will crash, and not turn back on.

    I am getting this message (below).  I upgraded my system and it didnt help

    Process:               Microsoft Outlook [13643]
    Path:                  /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
    Identifier:            com.microsoft.Outlook
    Version:               16.13 (16.13.18032900)
    Code Type:             X86-64 (Native)
    Parent Process:        ??? [1]
    Responsible:           Microsoft Outlook [13643]
    User ID:               501

    Date/Time:             2018-03-30 20:25:00.647 -0700
    OS Version:            Mac OS X 10.12.6 (16G1314)
    Report Version:        12
    Anonymous UUID:        1FFFCC96-0E0B-BBDB-1C28-3B7DFDF75ED5

    Time Awake Since Boot: 450 seconds

    System Integrity Protection: enabled

    Crashed Thread:        0

    Exception Type:        EXC_CRASH (SIGABRT)
    Exception Codes:       0x0000000000000000, 0x0000000000000000
    Exception Note:        EXC_CORPSE_NOTIFY

    Termination Reason:    DYLD, [0x5] Code Signature

    Application Specific Information:
    dyld: launch, loading dependent libraries

    Dyld Error Message:
      Library not loaded: @rpath/mso20.framework/Versions/A/mso20
      Referenced from: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
      Reason: no suitable image found.  Did find:
    /Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/mso20.framework/Versions/A/mso20: code signature invalid for '/Applications/Microsoft Outlook.app/Contents/MacOS/../Frameworks/mso20.framework/Versions/A/mso20'

    Binary Images:
           0x1046ae000 -        0x105483fff +com.microsoft.Outlook (16.13 - 16.13.18032900) <3DA42B8E-BB70-365B-8A58-A593506759C7> /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
           0x1141c0000 -        0x1141fddc7  dyld (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> /usr/lib/dyld
        0x7fffbdb07000 -     0x7fffbdb23ffb  libresolv.9.dylib (64) <A244AE4C-00B0-396C-98FF-97FE4DB3DA30> /usr/lib/libresolv.9.dylib

    Model: MacBookAir6,2, BootROM MBA61.0106.B00, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.13f15
    Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (
    Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.6

    Saturday, March 31, 2018 3:28 AM

All replies

  • I am having this exact same problem.
    Tuesday, April 3, 2018 1:47 PM
  • I have the same problem with Outlook on Mac; started around the same time (31 March / 1 April 2018).
    Wednesday, April 4, 2018 5:58 AM
  • It seems that the problem was caused by an interrupting while updating Outlook.
    I've solved it with the following steps:

    1. Delete the folder ~/library/containers/com.Microsoft.Outlook

    2. Uninstall Outlook (move app to trash).

    3. Re-install the Outlook package downloaded from https://support.office.com/en-us/article/update-history-for-office-2016-for-mac-700cab62-0d67-4f23-947b-3686cb1a8eb7

    WARNING: It looks like all of my settings (local and cloud-based) have been preserved. However, creating a backup might be advisable.

    Thursday, April 5, 2018 9:59 AM