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Windows Explorer crashes and resets in Windows 8.1 Help RRS feed

  • Question

  • Hello,

    I was copying from a DVD disc to my drive suddenly the copying was cencelled and I saw a blue screen which went away quickly and Windows Explorer started again.

    Here is the information about it in Events View.

    Faulting application name: Explorer.EXE, version: 6.3.9600.17039, time stamp: 0x53156588
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x000000000f350fd8
    Faulting process id: 0xd94
    Faulting application start time: 0x01cf9f4062e14494
    Faulting application path: C:\WINDOWS\Explorer.EXE
    Faulting module path: unknown
    Report Id: 0fa5b9e5-0b34-11e4-bef4-e0db559e06ea
    Faulting package full name:
    Faulting package-relative application ID:

    Can anyone please help me what caused this?

    I don't prefer to install a new windows.

    Monday, July 14, 2014 9:07 AM

Answers

  • Hi,

    Please make sure to have the latest driver for DVD/CD-ROM drives, you can view the manufacture website to look for the latets updates.

    Does this issue happen at other times? This crash is mostly caused by an incompatible or corrupted module that is loaded by Windows Explorer, I suggest you disable all extensions except Microsoft's using shellexview, then test again.

    You can find download link and insturction in the following blog

    http://technet.microsoft.com/en-us/magazine/2009.06.toolbox.aspx

    NOTE: Please Note: The third-party product discussed here is manufactured by a company that is  independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's  performance or reliability.


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by EMMmmmmmm Tuesday, July 22, 2014 9:15 AM
    Tuesday, July 15, 2014 5:18 AM

All replies

  • Are you able to copy from other devices or other CD/DVD?

    Run system disk check on your PC.

    Monday, July 14, 2014 6:35 PM
  • Hi,

    Please make sure to have the latest driver for DVD/CD-ROM drives, you can view the manufacture website to look for the latets updates.

    Does this issue happen at other times? This crash is mostly caused by an incompatible or corrupted module that is loaded by Windows Explorer, I suggest you disable all extensions except Microsoft's using shellexview, then test again.

    You can find download link and insturction in the following blog

    http://technet.microsoft.com/en-us/magazine/2009.06.toolbox.aspx

    NOTE: Please Note: The third-party product discussed here is manufactured by a company that is  independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's  performance or reliability.


    Yolanda Zhu
    TechNet Community Support

    • Marked as answer by EMMmmmmmm Tuesday, July 22, 2014 9:15 AM
    Tuesday, July 15, 2014 5:18 AM