• General discussion

  •   My Surface Pro 3 shut down after my battery ran down flat a week ago. On trying to turn my system on, the Surface Pro 3 requested for my Bitlocker Recovery key. I was able to get the Bitlocker Recovery Key using another device and I used it and my Surface Pro3 came on again. My only problem now is that whenever I shut down the system, it refuses to turn on, except I re-enter the 40-digit Recovery number before I have access to my files and documents. I find that as a serious inconvenience to me. Kindly advise me on how the system will operate normally so that I don't have to re-enter a long string of 40-digit number before I have access to my Surface Pro 3 please.

    Best regards

    Kilyobas Binga

    • Edited by Killybinga Monday, January 23, 2017 8:28 PM
    Monday, January 23, 2017 8:27 PM

All replies

  • Please go to bios settings and see if the TPM is still turned on. If not, turn it on.

    Enter the recovery key, then and reboot and see if it vanishes.

    Thursday, January 26, 2017 12:09 PM