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Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://www.facebook.com again. If this error persists, contact your site administrator. RRS feed

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  • I keep getting this message when I try click on the Facebook link: "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://www.facebook.com again. If this error persists, contact your site administrator."  I have all of those options checked.  I can not figure it out.  I did a system recovery and still not fixed.  I ran my antivirus program and that found nothing.  I can log on to Facebook through this site: prod.facebook dot com but I cannot view pictures.  I have tried to contact Facebook and that's like finding a needle in a haystack.  I tried using a different browser, Mozilla Firefox, but I got a page saying something about authenticity. If I find that again, I will post.  I tried resetting Internet Explorer to default conditions but a no go on that, too.  I am frustrated and don't know what to do!!  This has been going on since June 15th, 2015.  Thanks for the help.
    Friday, June 19, 2015 5:07 PM

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  • message when I try click on the Facebook link: "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://www.facebook.com again.

    Make sure that they are not guessing about a cause for an unrecognized User-Agent string.  E.g. (*assuming IE11) use either the Compatibility view (Alt-x b) or the Developer Tools, Emulation tab (F12, Ctrl-8) to try a different combination of User-Agent string and Document mode. 

    Also, you can try using the Developer Tools, Network capture tool (Ctrl-4) to try to understand what is going on.  Clues would be both in there and in the Console tab.  Try starting with just the HTTP protocol prefix to see if they get that redirect done correctly (part of the User-Agent string hypothesis).  Make sure that Clear entries on navigate is not set because you want to capture redirects.  Then, depending you far you get, you could also have the Padlock in the Address bar to click on to check your Certificates for that site.

    *Other versions have equivalent functionality but a different UI.

    Aha.  When I do that the Console tab says that Facebook is on the Compatibility view list; so that would be Microsoft's list, which I have enabled and so then in the Emulation tab it shows Document mode has been changed to be 10 (Default)--so not Edge but the User-Agent string is still Default which seems odd.  Also, in the Network capture after the redirect the protocol is showing as SPDY/3 which is a user option.

     

     tried using a different browser, Mozilla Firefox, but I got a page saying something about authenticity. 

    Ooh.  I wish I had paid more attention to this part of your symptom description first.  When I use the Developer Tools, Emulation tab to specify Mozilla Firefox for a User-Agent string, Facebook does not like that ("scam" was a keyword given, as seen in the Console tab) but lets me see the page anyway.  YMMV.  Perhaps a real Firefox user gets a different presentation.

    HTH



    Robert Aldwinckle
    ---

    Friday, June 19, 2015 10:34 PM
    Answerer
  • Hi Robert,

    I have ZERO idea what you are talking about for I am COMPLETELY illiterate when it comes to being able to fix computers.  I can do very few things I should say.  I am more of a "step by step, did you try these options" kind of person. 

    I did catch one part you had said about Compatibility.  I tried entering the facebook website into the compatibility text box, and it still didn't make a difference.

    I cannot access Facebook on my Android phone nor can I on my personal laptop.  I can access any other web site I could think of but I cannot get Facebook to work.  When I try either (Android or laptop), I get the "spinning circle" that goes on and on for what seems like for ever.  The only way I could access Facebook was by going to this web site (forgive how it looks, for this won't let me type links) https :// www. prod. facebook. com and when I do, I cannot see photos in my feed.

    I have Windows 8.1, 64 bit Operating System.  I cannot imagine what I could do.  I don't want to have to save all my stuff and do a Full System Recovery. I'd rather avoid that if I can. 

    If there are any questions I can answer, please let me know! 

    Thanks!!

    Saturday, June 20, 2015 1:09 AM
  • I cannot access Facebook on my Android phone nor can I on my personal laptop.

    The only way I could access Facebook was by going to this web site

    https://www.prod.facebook.com

    That's interesting.  Even more interesting is replacing that name with its IP address in an HTTP prefixed URL.  Then it gets redirected to the other alias.

    nslookup is showing that Facebook is offering IPv6 lookups as primary.  So perhaps your symptom means you are having trouble with IPv6?

    For example, for the above host name nslookup gives me

    Non-authoritative answer:
    Name:    www.prod.vvv.facebook.com
    Addresses:  2a03:2880:21:f09:face:b00c:0:130
              173.252.79.22
    Aliases:  www.prod.facebook.com

    But then when I tried opening

        http://173.252.79.22/

    surprisingly it redirected to 

    https://www.facebook.com/

    which supposedly is what you would really like.

    You could try doing that with your own

        nslookup www.prod.facebook.com 

    too (e.g. in a cmd window)



    Robert Aldwinckle
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    Saturday, June 20, 2015 4:31 AM
    Answerer
  • I did a system recovery.  A few days later, I was able to click on the facebook link in my search engine and it went directly to facebook.  weird.


    AmyLBaumann

    Monday, June 29, 2015 5:01 PM