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SBS2011 - Windows Server Backup fails to start

    Question

  • In the SBS Console it reports 'Not available' on the right hand indicator

    When I try to run Windows Server Backup from the start menu it tries then reports back...

    "A fatal error occurred during a Windows Server Backup snap-in (Wbadmin.msc) operation.

    Close Wbadmin.msc and then restart it"

    I have had issues with permissions on the 'System Volume Information' folder which have now been rectified but when I was looking at that there was a 'Windows Server Backup' folder in there so the issue may be related.

    I have uninstalled the backup feature and re-installed it but seems to have made no difference

    Any pointers greatly appreciated

    Thanks

    Daren

    Wednesday, April 19, 2017 8:39 AM

Answers

  • Hi,

    I would recommend you to resolve the system drive permission problem first. 

    >No permissions have been assigned for this object. 
    If there is any other account which has admin permission, please try to log on using the account and check the result. Besides, you may try to create a new account which has admin permission and check the result.

    According to the screenshot you had provided, it seems that you are unable to manually edit the permissions on system drive.

    Please try to restore the system if there is any available backup.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 25, 2017 7:41 AM
    Moderator

All replies

  • Hi,

    >SBS Console it reports 'Not available' on the right hand indicator
    I am not quite understand about your description. 

    Does it mean right click server in SBS Dashboard – Computers and Backup? Or, the right sidebar on SBS Dashboard – Computers and Backup tab? Or, anything else? 

    Please provide more information, or, screenshot if possible. 

    >When I try to run Windows Server Backup from the start menu it tries then reports back
    Please check to see if KB 2000779 is helpful - Windows Server Backup MMC fails to open:
    https://support.microsoft.com/en-us/help/2000779/windows-server-backup-mmc-fails-to-open

    Besides, using “sfc /scannow” to check/repair system files.

    If the problem persists, is there any change before this problem happned? Is there any relate event has been logged in Event Viewer? 

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, April 20, 2017 8:47 AM
    Moderator
  • Hey Eve

    This is the SBS console I was talking about...

    Then this is when I run backup from the start menu...


    Thursday, April 20, 2017 9:15 AM
  • Eve

    I also have this issue if you think it may be related...

    Thursday, April 20, 2017 9:22 AM
  • Hi,

    I would recommend you to resolve the system drive permission problem first. 

    >No permissions have been assigned for this object. 
    If there is any other account which has admin permission, please try to log on using the account and check the result. Besides, you may try to create a new account which has admin permission and check the result.

    According to the screenshot you had provided, it seems that you are unable to manually edit the permissions on system drive.

    Please try to restore the system if there is any available backup.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 25, 2017 7:41 AM
    Moderator
  • Hi,

    How things are going there on this issue?

    Please let me know if you would like further assistance.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, May 08, 2017 2:14 AM
    Moderator
  • Yes

    Manually added system, administrators and creator owner with full access and users with read and execute.

    Tested OK

    Monday, May 08, 2017 5:52 AM
  • Hi,

    Thank you for taking the time to update the result. Your detail sharing might be helpful for other people who has the similar problem.

    If there is anything else we can do for you, please feel free to post in the forum.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 10, 2017 2:11 AM
    Moderator