hr: 0x8007064c Please help someone RRS feed

  • Question

  • My msn is not working and I have tried everything I contacted Microsoft and still nothing seems to work. It wont install the new version of msn.
    I have the problem with the following below. and nothing seems to work and i have tried these steps =(

    Based on the submitted information, aside from 0x8007064c, you are also getting the error code 0x80070422.  The fix for the error code 0x80070422 can be found at Microsoft Support page.  Visit http://support.microsoft.com/default.aspx/kb/958043


    When you are clear with the Windows Update issue, proceed with the following steps:


    Run an updated anti-virus program to remove viruses or malwares.  You may also download the Microsoft Security Essentials from http://www.microsoft.com/Security_Essentials/


    Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.  It is free to download and easy to install, easy to use, and always kept up to date so you can be assured your system is protected by the latest technology.


    After cleaning up the system, try the following steps:

    1.      Click Start. Click Run. Type C: and press ENTER.

    2.      On the window that will open, open the Program files folder.

    3.      Open the folder Windows Live.

    4.      Open the folder Contacts.

    5.      Delete the wldlog.dll file


    Uninstall Windows Live Essentials


    1. Completely Uninstall Windows Live Essentials


         a) Click Start, click Run, type the following command, and then click OK:

              control appwiz.cpl  

         b) Under currently installed programs, locate Windows Live Essentials.

         c) Click Remove.  A new window will open. Select Uninstall and click on Continue.

         d) Select all the Windows Live programs listed and click on Continue.

         e) Follow the on-screen instructions complete the un-installation of all the Windows Live programs.


    2. Delete the Windows Live folder


         a)    Browse to the following location: C:\Progam Files

         b)    Look for the Windows Live folder and then delete it.


    3. Clear the entries in the Windows Installer database by using the Windows Installer Cleanup Utility:


         a)       Visit: http://support.microsoft.com/kb/290301 and click on the link "Download the Windows Installer CleanUp Utility Package now and Save the file on your desktop.

         b)    Right-click the setup files (msicuu2.exe) and chooses Run as Administrator. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

         c)    Once you have successfully installed the program, start the utility.

              1. Click Start.

              2. Click Programs.

              3. Click Windows Install Clean Up.


         d)    On the list of Installed Products, select all instances that have (All Users) Windows Live on it. To make sure that you are removing the right programs, click on one item at a time then click on the Remove button until all entries with (All Users) Windows Live are deleted from the list.

         e)        Click Exit and Restart your computer to make sure that all changes made will take effect.


    4.  Perform Windows Update


         a)    Visit http://windowsupdate.microsoft.com    

         b)    Verify that the computer requires updates, and then install the updates if necessary. 

         c)    Restart the computer after you apply the updates. 


    5. Reinstall Windows Live Messenger


         a)    Visit http://download.live.com  

         b)    Download and install Windows Live Messenger.


    Best regards,



    Windows Live Essentials Escalations

    • Moved by Carey FrischMVP, Moderator Saturday, July 17, 2010 5:22 AM Moved to proper forum category (From:Windows Vista Announcements)
    Sunday, December 6, 2009 4:20 PM

All replies

  • start by starting up system check or check disk .. this will insure that your system is fully intact, next download the newest  essential and re install windows essential.. if this does not solve the problem ... most common problem concerning this matter is %appdata% missing or corrupted in that case window installer is your best bet...

    code 0x80070422  Windows Vista and Windows Server 2008

    To start the required services in Windows Vista or in Windows Server 2008, follow these steps:
    1. Click Start
      Collapse this imageExpand this image
       Start button
      , type Notepad in the Start Search box, and then click Notepad in the Programs list.
    2. Copy the following text, and then paste the text into Notepad:
      sc config wuauserv start= auto
      sc config bits start= auto
      sc config DcomLaunch start= auto
      net stop wuauserv
      net start wuauserv
      net stop bits
      net start bits
      net start DcomLaunch 
    3. Click File, click Save As, and then type Repair.bat.
    4. In the Save as type box, click All Files (*.*).
    5. In the Save in box, click Desktop, and then click Save.
    6. On the File menu, click Exit.
    7. Right -click the Repair.bat file that you saved in step 5, and then click Run as administrator. This action starts the required services.

      Collapse this imageExpand this image
      User Access Control permission
      If you are prompted for an administrator password or confirmation, type the password, or click Continue.
    8. Try to install the updates again. If you can install the updates, delete the Repair.bat file. To delete the Repair.bat file, right-click Repair.bat, click Delete, and then click Yes..

    Friday, January 1, 2010 11:01 AM
  • All of this did not help.
    I amusing Windows XP Professional (English) , and I still have the same problem.

    May someone can suggest more solutions??

    Thank you
    Saturday, January 16, 2010 6:20 PM
  • thanks!!!!

    I resolved my proble with this procedure!!!

    security essential doesn't update in windows xp sp2...

    I launched the bat file and now update complete!!!!

    Sunday, June 20, 2010 10:17 AM