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Word fails in new install of W7

Question
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Having problems with W7 stopping after a few hours of working fine..............new install on new Dell vostro I7 hardware
Following message is displayed
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: WINWORD.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 45428028
Hang Signature: 8892
Hang Type: 128
Waiting on Application Name: spoolsv.exe:spoolss
Waiting on Application Version: 0.0.0.0
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 88926b1a452bb0298ccf7912730c9c99
Additional Hang Signature 2: cca4
Additional Hang Signature 3: cca4037c3e7db007c3957ab8e4c10c09
Additional Hang Signature 4: 8892
Additional Hang Signature 5: 88926b1a452bb0298ccf7912730c9c99
Additional Hang Signature 6: cca4
Additional Hang Signature 7: cca4037c3e7db007c3957ab8e4c10c09
Help please
Have reinstalled office 2 times to no effect
Thank youMonday, March 1, 2010 4:27 PM
Answers
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Hi,
I would like to know what happens before your Word hangs. Does the problem occur after installing some device or software?
First of all, I recommend you to install Ofiice2007 updates. You can use Windows Update to automatically update.(Start -> All Programs-> Windows Update-> Check online for updates from Microsoft Update)
If the issue persists, you can run Word with Clean Boot as a test. Clean boot can eliminate the conflict caused by of background programs.
1. Click start, and then input msconfig.exe in search box, press Enter
2. Click General tab, click the selective startup, uncheck “Load startup items”
3. Click Service tab, check “Hide all Microsoft services”, click “Disable All”
4. Click Apply, and exit the window.
5. Restart your computer.
Then you can use Word as usual to check if the problem recovers.According to your Problem signature, Word hang when waiting Spoolsv.exe(Microsoft Printer Spooler Subsystem). Were you trying to print some documents?
Please let me know the result.
- Marked as answer by Nicholas Li Friday, March 5, 2010 8:37 AM
Tuesday, March 2, 2010 9:35 AM
All replies
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Do you have any problem printing from other applications? Might be worth uninstalling your printer, rebooting and reinstalling it, see if that has any effect.
Rich Why can't I be different and original like everybody else? - Vivian StanshalMonday, March 1, 2010 6:43 PM -
Hi,
I would like to know what happens before your Word hangs. Does the problem occur after installing some device or software?
First of all, I recommend you to install Ofiice2007 updates. You can use Windows Update to automatically update.(Start -> All Programs-> Windows Update-> Check online for updates from Microsoft Update)
If the issue persists, you can run Word with Clean Boot as a test. Clean boot can eliminate the conflict caused by of background programs.
1. Click start, and then input msconfig.exe in search box, press Enter
2. Click General tab, click the selective startup, uncheck “Load startup items”
3. Click Service tab, check “Hide all Microsoft services”, click “Disable All”
4. Click Apply, and exit the window.
5. Restart your computer.
Then you can use Word as usual to check if the problem recovers.According to your Problem signature, Word hang when waiting Spoolsv.exe(Microsoft Printer Spooler Subsystem). Were you trying to print some documents?
Please let me know the result.
- Marked as answer by Nicholas Li Friday, March 5, 2010 8:37 AM
Tuesday, March 2, 2010 9:35 AM