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    The problem I am having is one of our queues is showing calls holding, but no calls are actually in queue.  How can this be resolved on the RgAgentLive.exe tool?

    Thanks

    Tuesday, May 14, 2013 10:04 PM

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    Here is a blog about the usage of Response Group Agent Live.

    http://blogs.technet.com/b/nexthop/archive/2011/01/04/microsoft-lync-server-2010-resource-kit-tool-response-group-agent-live.aspx

    but the Response Group application gives agents the ability to access useful real-time information using its built-in Web service, I don’t think this can help to resolve your problem.

    Please check the configuration setting of the problem Queue.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Proposed as answer by Lisa.zheng Monday, May 27, 2013 1:39 PM
    • Marked as answer by Lisa.zheng Tuesday, May 28, 2013 12:42 PM
    Thursday, May 16, 2013 3:09 AM