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Error to show the status for the end user "Portal html 5"

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Hi,

We are facing a problem with the new portal if I change the status of a incident on the console for the end users shows that the incident has been closed on the portal.

Is there any hotfix or workround to fix that.

Thanks!

Rodrigo Daphanis
- Edited by Rodrigo Daphanis Tuesday, April 19, 2016 6:43 PM
Tuesday, April 19, 2016 6:42 PM

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Hi,

Please check this to resolve your issue:
https://social.technet.microsoft.com/Forums/systemcenter/en-US/0dc3f2c5-75f5-499c-b126-a7fe37e3e451/new-html5-portal-and-custom-incident-statuses?forum=portals#2067f064-6982-43ad-b128-e57086aa7c40
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.
- Proposed as answer by Stoyan ChalakovMVP Wednesday, April 20, 2016 8:56 AM
- Marked as answer by Xin GuoMicrosoft contingent staff Friday, May 6, 2016 3:25 AM
Wednesday, April 20, 2016 8:20 AM