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Press a number when on a conference call RRS feed

  • Question

  • Hello,

    For example, I am on the phone with someone and we decided to call and conference support.  I am able to conference but have a problem when I have to press the button to select something (for example, “Press 3 for support”).  The remote system does not feel that button was pressed.

    If I want it to work, I have to call support first, press all buttons and only after that I can call and conference person that does not require any selection.

    Any way around this?

    Thank you.

    Monday, February 6, 2012 5:40 PM

Answers

  • Nope, you are correct. The A/V MCU does not support DTMF tones so if you need to enter them it will have to be a 2-party call with the other system first, and then you can conference the 3rd user in via Lync.
    Tuesday, February 7, 2012 3:18 AM

All replies

  • Nope, you are correct. The A/V MCU does not support DTMF tones so if you need to enter them it will have to be a 2-party call with the other system first, and then you can conference the 3rd user in via Lync.
    Tuesday, February 7, 2012 3:18 AM
  • Too bad....

    Thank you for your reply.

    Tuesday, February 7, 2012 4:57 PM