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dvd is not working RRS feed

  • Question

  • hi my name is jamuna. i have a NR Series notebook of SONY VAIO. it works with windows vista and the program is intel pentium dual core. my problem is the DVD RW drive is not at all working properly. when i insert a disc there will be a sound which repeats 3 three times and the drive will stop its functions. but it was working very nicely a few weeks ago. the device is MATSHITA DVD-RAM UJ870QJ ATA. 

    This computer bought from USA and now i am in the UK. THE MODEL IS PCG 7Z2L. 

    PLEASE HELP ME TO SOLVE THIS PROBLEM. I HOPE THAT YOU UNDERSTOOD THE PROBLEM.

     

    THANKING YOU 

    JAMUNA M

    Friday, July 29, 2011 6:27 PM

Answers

  • Hi,

    As this issue occurs recently, system restore would be your best choice first. If the issue persists, let us troubleshoot the issue as follows:

    Stage 1 : Please do all the below even if you have done some before as it is often the total
    process which solves the issue.

    Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
    click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
    REBOOT this will refresh the default driver stack. Even if drive is not shown continue
    below.

    Then work your way through these - remember the drive could be bad, could have a loose
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Manually try this fix if the 314060 Fixit did not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
    a Mr Fixit
    http://support.microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded
    to Windows Vista
    http://support.microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.microsoft.com/gp/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
    Vista setup after booting from the DVD (AHCI)
    http://support.microsoft.com/kb/952951

    CD-R drive or CD-RW drive is not recognized as a recordable device
    http://support.microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then check cables in both
    ends. Remove and replace, do not just snug. For laptops you can often clean the power and
    data contacts with a pencil eraser.

    Some DVD drives do not use the Windows default drivers so check with the System maker and
    device maker to see if there is firmware or drivers for your drive if needed.

    ===============================

    Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
    burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
    do so properly.

    Did you complete the troubleshooter for the drive that still does not work? There are some
    registry entries that the troubleshooter does not fix and those "might" be the cause.

    Check with your System Maker and Device maker for both possible firmware updates and
    the correct Registry entries for your drive.

    These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
    as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
    the settings.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by annaleo143 Tuesday, August 2, 2011 10:37 AM
    Tuesday, August 2, 2011 9:45 AM
    Moderator

All replies

  • Please try these suggestions: Troubleshoot AutoPlay problems
    Carey Frisch
    Sunday, July 31, 2011 2:40 AM
    Moderator
  • Hi,

    As this issue occurs recently, system restore would be your best choice first. If the issue persists, let us troubleshoot the issue as follows:

    Stage 1 : Please do all the below even if you have done some before as it is often the total
    process which solves the issue.

    Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
    click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
    REBOOT this will refresh the default driver stack. Even if drive is not shown continue
    below.

    Then work your way through these - remember the drive could be bad, could have a loose
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Manually try this fix if the 314060 Fixit did not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
    a Mr Fixit
    http://support.microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded
    to Windows Vista
    http://support.microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.microsoft.com/gp/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
    Vista setup after booting from the DVD (AHCI)
    http://support.microsoft.com/kb/952951

    CD-R drive or CD-RW drive is not recognized as a recordable device
    http://support.microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.microsoft.com/gp/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then check cables in both
    ends. Remove and replace, do not just snug. For laptops you can often clean the power and
    data contacts with a pencil eraser.

    Some DVD drives do not use the Windows default drivers so check with the System maker and
    device maker to see if there is firmware or drivers for your drive if needed.

    ===============================

    Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
    burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
    do so properly.

    Did you complete the troubleshooter for the drive that still does not work? There are some
    registry entries that the troubleshooter does not fix and those "might" be the cause.

    Check with your System Maker and Device maker for both possible firmware updates and
    the correct Registry entries for your drive.

    These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
    as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
    the settings.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by annaleo143 Tuesday, August 2, 2011 10:37 AM
    Tuesday, August 2, 2011 9:45 AM
    Moderator