locked
Mitigation and preventative measure for user login issue to Office/Microsoft 365 & Azure due to Token issue? RRS feed

  • Question

  • Hi People,

    All of my users and also the IT team members having the issue with login below:

    Microsoft 365 suite service alert
    Incident information
    
    Title: Error when attempting to access Microsoft 365 services
    ID: MO216274
    
    Status Service Degradation
    Details
    
    Title: Error when attempting to access Microsoft 365 services
    User Impact: Users may receive an error when attempting to access Microsoft 365 services.
    More info: Users may the following error message: "AADSTS90033: A transient error has occurred. Please try again."
    Current status: We're investigating a potential token issue that may be preventing users from authenticating to multiple Microsoft 365 services or features.
    Scope of impact: Users hosted in the Oceania region may be affected by this event.
    Start time: Monday, June 15, 2020, at 11:00 PM UTC
    Next update by: Monday, June 15, 2020, at 3:30 AM UTC


    What is the preventative or the mitigation plan when we can not log in to Office / Microsoft 365 & Azure ?
    I have already used Azure AD Sync to synchronize OnPremise AD to Azure and also ADFS, but somehow it is still not allowing me and my users log in to both Azure and Microsoft 365 suites.

    Thank you,


    /* Server Support Specialist */

    Monday, June 15, 2020 1:46 AM