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WSUS Issue RRS feed

  • Question

  • hello team

    greetings of the days.

    homer here again. today, i'm seeking some help regarding the WSUS issue. Please find below windows update logs, hope some one can give me suggestions

    *********************************************************************

    2016-06-14 01:12:01:072 980 d20 Misc ===========  Logging initialized (build: 7.8.9200.16449, tz: +0800)  ===========
    2016-06-14 01:12:01:072 980 d20 Misc  = Process: C:\Windows\system32\svchost.exe
    2016-06-14 01:12:01:072 980 d20 Misc  = Module: c:\windows\system32\wuaueng.dll
    2016-06-14 01:12:01:071 980 d20 Service *************
    2016-06-14 01:12:01:072 980 d20 Service ** START **  Service: Service startup
    2016-06-14 01:12:01:072 980 d20 Service *********
    2016-06-14 01:12:01:085 980 d20 Agent  * WU client version 7.8.9200.16449
    2016-06-14 01:12:01:086 980 d20 Agent  * Base directory: C:\Windows\SoftwareDistribution
    2016-06-14 01:12:01:086 980 d20 Agent  * Access type: No proxy
    2016-06-14 01:12:01:086 980 d20 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-06-14 01:12:01:087 980 d20 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-06-14 01:12:01:087 980 d20 Agent  * Network state: Connected
    2016-06-14 01:12:01:096 980 d20 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016-06-14 01:12:01:097 980 d20 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016-06-14 01:12:01:132 980 d20 Agent ***********  Agent: Initializing global settings cache  ***********
    2016-06-14 01:12:01:132 980 d20 Agent  * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2016-06-14 01:12:01:132 980 d20 Agent  * WSUS server: http://legacywsus.logon.ds.ge.com:8530
    2016-06-14 01:12:01:132 980 d20 Agent  * WSUS status server: http://legacywsus.logon.ds.ge.com:8530
    2016-06-14 01:12:01:132 980 d20 Agent  * Target group: GESMAP_Production
    2016-06-14 01:12:01:132 980 d20 Agent  * Windows Update access disabled: No
    2016-06-14 01:12:01:133 980 d20 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2016-06-14 01:12:01:150 980 d20 WuTask WuTaskManager delay initialize completed successfully..
    2016-06-14 01:12:01:163 980 d20 Report WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2016-06-14 01:12:01:164 980 d20 Report CWERReporter::Init succeeded
    2016-06-14 01:12:01:164 980 d20 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2016-06-14 01:12:01:164 980 d20 DnldMgr Download manager restoring 0 downloads
    2016-06-14 01:12:01:167 980 d20 AU ###########  AU: Initializing Automatic Updates  ###########
    2016-06-14 01:12:01:170 980 d20 AU AIR Mode is disabled
    2016-06-14 01:12:01:170 980 d20 AU  # Policy Driven Provider: http://legacywsus.logon.ds.ge.com:8530
    2016-06-14 01:12:01:170 980 d20 AU  # Detection frequency: 3
    2016-06-14 01:12:01:170 980 d20 AU  # Target group: GESMAP_Production
    2016-06-14 01:12:01:170 980 d20 AU  # Approval type: Pre-install notify (Policy)
    2016-06-14 01:12:01:170 980 d20 AU  # Auto-install minor updates: No (User preference)
    2016-06-14 01:12:01:170 980 d20 AU  # Will interact with non-admins (Non-admins are elevated (User preference))
    2016-06-14 01:12:01:173 980 d20 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2016-06-14 01:12:01:174 980 d20 AU AU finished delayed initialization
    2016-06-14 01:12:01:174 980 d20 AU Obtained Post reboot hr from Agent:8024000c
    2016-06-14 01:12:01:183 980 d20 AU Triggering Offline detection (non-interactive)
    2016-06-14 01:12:01:199 980 d20 AU #############
    2016-06-14 01:12:01:199 980 d20 AU ## START ##  AU: Search for updates
    2016-06-14 01:12:01:200 980 d20 AU #########
    2016-06-14 01:12:01:310 980 d20 Report ***********  Report: Initializing static reporting data  ***********
    2016-06-14 01:12:01:310 980 d20 Report  * OS Version = 6.2.9200.0.0.197008
    2016-06-14 01:12:01:310 980 d20 Report  * OS Product Type = 0x00000008
    2016-06-14 01:12:01:322 980 d20 Report  * Computer Brand = Microsoft Corporation
    2016-06-14 01:12:01:322 980 d20 Report  * Computer Model = Virtual Machine
    2016-06-14 01:12:01:322 980 d20 Report  * Platform Role = 1
    2016-06-14 01:12:01:322 980 d20 Report  * AlwaysOn/AlwaysConnected (AOAC) = 0
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Revision = 090006 
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Name = BIOS Date: 05/23/12 17:15:53  Ver: 09.00.06
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Release Date = 2012-05-23T00:00:00
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Sku Number unavailable.
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Vendor = American Megatrends Inc.
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Family unavailable.
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Major Release unavailable.
    2016-06-14 01:12:01:328 980 d20 Report  * Bios Minor Release unavailable.
    2016-06-14 01:12:01:328 980 d20 Report  * Locale ID = 1033
    2016-06-14 01:12:01:329 980 d20 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {A0AE576F-E3F8-4ECF-8766-C011B539DA79} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2016-06-14 01:12:01:330 980 210 Agent *************
    2016-06-14 01:12:01:330 980 210 Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2016-06-14 01:12:01:330 980 210 Agent *********
    2016-06-14 01:12:01:330 980 210 Agent  * Online = No; Ignore download priority = No
    2016-06-14 01:12:01:330 980 210 Agent  * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2016-06-14 01:12:01:330 980 210 Agent  * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2016-06-14 01:12:01:330 980 210 Agent  * Search Scope = {Machine & All Users}
    2016-06-14 01:12:01:330 980 210 Agent  * Caller SID for Applicability: S-1-5-18
    2016-06-14 01:12:08:309 980 210 Agent  * Found 0 updates and 79 categories in search; evaluated appl. rules of 269 out of 1134 deployed entities

    Tuesday, June 14, 2016 9:15 AM

Answers

  • Hi Homer_Zhu,

    1. What is the version of your WSUS server?

    2. On the client, please reset windows update components:

    https://support.microsoft.com/en-us/kb/971058

    3. Could WSUS server work for other clients, and does it work previously? Recently, there is a KB3159706 for WSUS 2012 and 2012 R2, if we do not perform manual steps to finish the installation, WSUS server will crash, you may check it on WSUS server.

    https://support.microsoft.com/en-us/kb/3159706

    It could be better if you can provide more basic information.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, June 15, 2016 6:10 AM

All replies

  • Perhaps a description of the error would be better so those who cannot make sense of the logs can offer advise also? It may not even be a client issue but a WSUS issue?
    Tuesday, June 14, 2016 12:58 PM
  • Hi Homer_Zhu,

    1. What is the version of your WSUS server?

    2. On the client, please reset windows update components:

    https://support.microsoft.com/en-us/kb/971058

    3. Could WSUS server work for other clients, and does it work previously? Recently, there is a KB3159706 for WSUS 2012 and 2012 R2, if we do not perform manual steps to finish the installation, WSUS server will crash, you may check it on WSUS server.

    https://support.microsoft.com/en-us/kb/3159706

    It could be better if you can provide more basic information.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, June 15, 2016 6:10 AM
  • the version of my WSUS server is windows 2012 R2 WSUS 4.0

    the WSUS server good working for other clients. absolutely working previously. Only fews of Windows 2008 R2 & Windows 2012 clients cannot get the updated from the WSUS main server

    i have did below checking on problems client

    run command : wuauclt.exe / detectnow

    netstat -an

    can found my client established connection with my WSUS server port 8530

    but , through the windowsupdate logs. not updated can detect although the softwre synch successfully

    i'm sure the patched already approved and push to server OU.

    Thursday, June 16, 2016 2:44 AM
  • Hi Homer_Zhu,

    Have you reset windows update components on these problematic clients, could it work?

    Also run server cleanup wizard on WSUS server.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 20, 2016 3:17 AM