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WSUS admin console unable to connect with remote API RRS feed

  • Question

  • Hi Microsoft team,

    I have a problem with my WSUS service, that stops unprovoked. 

    The Windows (Windows Server 2012 R2) system log gives me this:

    - System 


      - Provider 

       [ Name]  Service Control Manager 
       [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4} 
       [ EventSourceName]  Service Control Manager 

      - EventID 7031 

       [ Qualifiers]  49152 

       Version 0 

       Level 2 

       Task 0 

       Opcode 0 

       Keywords 0x8080000000000000 

      - TimeCreated 

       [ SystemTime]  2016-09-29T06:22:14.165442400Z 

       EventRecordID 22639 

       Correlation 

      - Execution 

       [ ProcessID]  700 
       [ ThreadID]  3260 

       Channel System 

       Computer AKZ-WSUS.AAGAARD.LOCAL 

       Security 


    - EventData 

      param1 WSUS Service 
      param2 2 
      param3 600000 
      param4 1 
      param5 Restart the service 
       570073007500730053006500720076006900630065000000 


    --------------------------------------------------------------------------------

    Binary data:


    In Words

    0000: 00730057 00730075 00650053 00760072 
    0010: 00630069 00000065   


    In Bytes

    0000: 57 00 73 00 75 00 73 00   W.s.u.s.
    0008: 53 00 65 00 72 00 76 00   S.e.r.v.
    0010: 69 00 63 00 65 00 00 00   i.c.e...

    When I try to connect to the WSUS console window, it gives me this:

    The WSUS administration console was unable to connect to the WSUS Server via the remote API. 

    Verify that the Update Services service, IIS and SQL are running on the server. If the problem persists, try restarting IIS, SQL, and the Update Services Service.

    The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console. If this error persists, 

    Try removing the persisted preferences for the console by deleting the wsus file under %appdata%\Microsoft\MMC\.


    System.IO.IOException -- The handshake failed due to an unexpected packet format.

    Source
    System

    Stack Trace:
       at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
       at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
       at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
       at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
       at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
       at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
       at System.Net.ConnectStream.WriteHeaders(Boolean async)
    ** this exception was nested inside of the following exception **


    System.Net.WebException -- The underlying connection was closed: An unexpected error occurred on a send.

    Source
    Microsoft.UpdateServices.Administration

    Stack Trace:
       at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)
       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.GetUpdateServer(PersistedServerSettings settings)
       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.ConnectToServer()
       at Microsoft.UpdateServices.UI.SnapIn.Scope.ServerSummaryScopeNode.get_ServerTools()

    I've tried to do the things it tells me to do, but with no luck.

    The only thing running on this server is WSUS service and my Kaspersky Security Center (SQL database), and that is not what is blocking the WSUS service (have checked). Im new to this forum and this is my first thread. I apologize if I do not mean the start requirements what I should minimum give you, of information.

    Best regards Kim (male) ;)

    Friday, September 30, 2016 9:16 AM

Answers

All replies

  • Hi Kim,

    Please check if you have install KB3159706 on the WSUS server, if yes, then we need to do manual steps list in the following article, otherwise, WSUS console will crash:

    https://support.microsoft.com/en-us/kb/3159706

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 3, 2016 2:34 AM
  • Hi Kim,

    Could the above replies be of help? If yes, you may mark it as answer, if not, feel free to feed back.

    Best Regards,

    Anne


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, October 10, 2016 7:29 AM