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Spooler Problem windows 10 RRS feed

  • Question

  • My printer HP Officejet 4630 which has been working.

    I have other printers installed on my laptop.

    none of these are listed, nor will they load in the printing window.

    It says it's a spooler problem and I should refresh it.

    How do I do that?

    Keith

    Sunday, August 14, 2016 2:23 AM

Answers

  • Download and install the latest HP drivers for Windows 10.

    Carey Frisch

    Sunday, August 14, 2016 4:10 AM
  • Hello,

    Open Services (run services.msc command). Scroll down and find Print Spooler service, double click on it and set Startup type: Automatic and finally hit Start. Click Apply, OK.

    Hope this helps, Good luck :)

    Windows Insider MVP, MS MVP (2014-2016)

    Sunday, August 14, 2016 4:19 AM
  • Here is a handy batch file to clear all print jobs that might stuck the printers:

    net stop spooler
    del %systemroot%\System32\spool\printers\* /Q
    net start spooler

    Save it as clearspooler.bat or the like. Right-click it and select Run As Administrator.


    Best regards, George

    Sunday, August 14, 2016 2:02 PM
  • Hi,

    Let's try suggestions below to check this issue:

    Clear the print spooler queue
     
    =================================
     
    Click start, type cmd in the search bar, right click cmd and run as administrator. Type the following commands and press enter.
     
    net stop spooler
     
    del /F /Q %systemroot%\System32\spool\PRINTERS\*
     
    net start spooler
     
    2. You can temporarily disable security software to test this issue. If the issue still persists, let’s check the Spooler dependency services in registry.
     
    a.Click Start , type regedit in the Search box, and then press ENTER.
    b. Locate and then click the following registry key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
     
    c. Right-click Spooler, click Export, Save a backup file on your desktop.
     
    NOTE: If an unexpected issue be encountered after modifying registry, please double click the file to restore the backup .
     
    d. In the details pane, if the DependOnService value shows values of RPCSS and other key, right-click DependOnService, and then click Modify. 
    e. In the Value data box, delete other key, and then click OK. 
    f. Exit Registry Editor. 
     
    Please restart the computer to test this issue again.
     
    Please also follow the links below to troubleshoot the issue  
     
    Print Spooler Crash Troubleshooting Steps
     
    http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 3:49 PM

All replies

  • Download and install the latest HP drivers for Windows 10.

    Carey Frisch

    Sunday, August 14, 2016 4:10 AM
  • Hello,

    Open Services (run services.msc command). Scroll down and find Print Spooler service, double click on it and set Startup type: Automatic and finally hit Start. Click Apply, OK.

    Hope this helps, Good luck :)

    Windows Insider MVP, MS MVP (2014-2016)

    Sunday, August 14, 2016 4:19 AM
  • Here is a handy batch file to clear all print jobs that might stuck the printers:

    net stop spooler
    del %systemroot%\System32\spool\printers\* /Q
    net start spooler

    Save it as clearspooler.bat or the like. Right-click it and select Run As Administrator.


    Best regards, George

    Sunday, August 14, 2016 2:02 PM
  • Hi,

    Let's try suggestions below to check this issue:

    Clear the print spooler queue
     
    =================================
     
    Click start, type cmd in the search bar, right click cmd and run as administrator. Type the following commands and press enter.
     
    net stop spooler
     
    del /F /Q %systemroot%\System32\spool\PRINTERS\*
     
    net start spooler
     
    2. You can temporarily disable security software to test this issue. If the issue still persists, let’s check the Spooler dependency services in registry.
     
    a.Click Start , type regedit in the Search box, and then press ENTER.
    b. Locate and then click the following registry key:
     
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
     
    c. Right-click Spooler, click Export, Save a backup file on your desktop.
     
    NOTE: If an unexpected issue be encountered after modifying registry, please double click the file to restore the backup .
     
    d. In the details pane, if the DependOnService value shows values of RPCSS and other key, right-click DependOnService, and then click Modify. 
    e. In the Value data box, delete other key, and then click OK. 
    f. Exit Registry Editor. 
     
    Please restart the computer to test this issue again.
     
    Please also follow the links below to troubleshoot the issue  
     
    Print Spooler Crash Troubleshooting Steps
     
    http://blogs.technet.com/b/perfguru/archive/2008/08/06/print-spooler-crash-troubleshooting-steps.aspx


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 3:49 PM
  • How about the issue, is there anything to update?

     

    If the issue has been resolved by yourself, it would be much appreciated if you would share the troubleshoot experience here and mark the case. It would be much useful for the person who will come across the similar issue in the future.

     

    If the issue was resolved by the replies in this thread, please remember to click “Mark as Answer” on the post that helps you.


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 23, 2016 12:54 PM