Redirect counter, increase value RRS feed

  • Question

  • Hello,

    A forwarded call , originally sent to Alice, is sent to the lyncserver.

    The Invite contains this diversion header:

    Diversion: "alice b"<sip:587@a.com;user=phone>;diversion-inhibited;reason=follow-me;counter=4,"alice b"<sip:587@a.com;user=phone>;counter=1;reason=follow-me

    The Lync server replys with 503.

    I am not sure why...

    Is it possible to increase the number of Call Forwards that are allowed?

    Or is it another reason why the Lync Server rejects this call? Does it not like the format of the diversion header.

    If the diversion header instead looks like this the call is successful

    Diversion: "alice b"<sip:587@a.com;user=phone>;counter=1;reason=follow-me




    Monday, October 7, 2013 11:58 AM

All replies

  • Hi,

    Would you please elaborate more about the issue?

    Did you encounter a forward call issue in internal only or PSTN call? Have you tested the issue with other Lync users?

    We cannot set any value in Invite as it is hardcorded in Lync Server. Please install the latest update for Lync Server and client and restart all Lync services to test the issue.

    Kent Huang
    TechNet Community Support

    Tuesday, October 8, 2013 5:51 AM
  • The call is a forwarded call coming from Broadworks.
    Broadworks adds the "Diversion Inhibitor" to prevent from further redirects.

    This however makes the redirect counter to 4+1 = 5.

    Is a  redirection value of 5 allowed in the lyncserver? Is it possilbe to set how many redirections that are allowed?

    (And yes, we have tried other clients)


    Thursday, October 10, 2013 8:41 AM