win xp to vista premium - first installation screen freezes RRS feed

  • Question

  • The first installation screen (where you're asked to choose a desired language and two more such preferences) doesn't even display a mouse cursor arrow... My keyboard doesn't do anything either.... PLEASE HELP.......................
    Tuesday, April 22, 2008 7:34 PM


All replies

  • Todpose


    Could you provide more information.


    Which version of XP SP2 is installed on the system?

    Which version of Vista is being installed?


    What type of mouse and keyboard is being used?


    Are you using a upgrade disc or a full install disc?

    Are you booting from the disc or starting the installation from within XP?


    Do you see any error messages?

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience

    Wednesday, April 23, 2008 10:23 PM
  • Hi Tod,


    You can refer to the following thread first:



    If the issue persists, please answer Ronnie’s questions to let us have a better understanding of your issue.


    I look forward to hearing from you.


    Tim Quan - MSFT


    Thursday, April 24, 2008 1:58 AM