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windows 7 home premuim 64 bit keeps bluscreening RRS feed

  • Question

  • hi i just reformatted my computer from vista ultimate to windows 7 and i keep getting bluescreens!

    ------------------
    System Information
    ------------------
    Time of this report: 12/25/2010, 22:02:35
           Machine name: OWNER-PC
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)
               Language: English (Regional Setting: English)
    System Manufacturer: System manufacturer
           System Model: P5QL PRO
                   BIOS: BIOS Date: 08/20/08 15:37:32 Ver: 08.00.14
              Processor: Intel(R) Core(TM)2 Quad CPU    Q9400  @ 2.66GHz (4 CPUs), ~2.7GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
              Page File: 1307MB used, 6880MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7600.16385 32bit Unicode

    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)

    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce 9600 GT
           Manufacturer: NVIDIA
              Chip type: GeForce 9600 GT
               DAC type: Integrated RAMDAC
             Device Key: Enum\PCI\VEN_10DE&DEV_0622&SUBSYS_82881043&REV_A1
         Display Memory: 2287 MB
       Dedicated Memory: 495 MB
          Shared Memory: 1791 MB
           Current Mode: 1920 x 1080 (32 bit) (59Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: SyncMaster
             Monitor Id: SAM049B
            Native Mode: 1920 x 1080(p) (59.934Hz)
            Output Type: DVI
            Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.6099 (English)
         Driver Version: 8.17.12.6099
            DDI Version: 10
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 10/17/2010 02:55:00, 12788840 bytes
            WHQL Logo'd: n/a
        WHQL Date Stamp: n/a
      Device Identifier: {D7B71E3E-4562-11CF-2064-84A21FC2C535}
              Vendor ID: 0x10DE
              Device ID: 0x0622
              SubSys ID: 0x82881043
            Revision ID: 0x00A1
     Driver Strong Name: oem2.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section004:8.17.12.6099:pci\ven_10de&dev_0622
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
       Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

    -------------

    cant attatch dump files so i will just post them here

     

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Computer Name Full Path Processors Count Major Version Minor Version Dump File Size
    122510-22916-01.dmp 25/12/2010 9:19:29 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff880`03c20ff0 fffff880`04035658 fffff880`04034eb0 dxgmms1.sys dxgmms1.sys+20d4b         x64   C:\Windows\Minidump\122510-22916-01.dmp 4 15 7600 291,840
    122510-35225-01.dmp 25/12/2010 9:42:12 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e ffffffff`c0000005 fffff880`04363ff0 fffff880`03c42658 fffff880`03c41eb0 dxgmms1.sys dxgmms1.sys+20d4b         x64   C:\Windows\Minidump\122510-35225-01.dmp 4 15 7600 291,584
    122510-35583-01.dmp 25/12/2010 9:09:05 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff800`02bc5826 fffff880`0823c070 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+71f00 NT Kernel & System Microsoft® Windows® Operati

    122510-22916-01.dmp

    Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
    dxgmms1.sys dxgmms1.sys+20d4b fffff880`03c00000 fffff880`03c46000 0x00046000 0x4a5bc578 14/7/2009 7:38:32 AM          
    ntoskrnl.exe ntoskrnl.exe+bd793 fffff800`02806000 fffff800`02de3000 0x005dd000 0x4a5bc600 14/7/2009 7:40:48 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16617 (win7_gdr.100618-1621) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

    122510-35225-01.dmp

    Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
    dxgmms1.sys dxgmms1.sys+20d4b fffff880`04343000 fffff880`04389000 0x00046000 0x4a5bc578 14/7/2009 7:38:32 AM          

    122510-35583-01.dmp

    Filename Address In Stack From Address To Address Size Time Stamp Time String Product Name File Description File Version Company Full Path
    ntoskrnl.exe ntoskrnl.exe+71469 fffff800`0285b000 fffff800`02e38000 0x005dd000 0x4a5bc600 14/7/2009 7:40:48 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7600.16617 (win7_gdr.100618-1621) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

    additional information will be provided on request

    Saturday, December 25, 2010 2:17 PM

Answers

  • STACK_TEXT: 
    dxgmms 1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xa0
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe1b
    dxgmms1!VidSchiSubmitRenderCommand+0x241
    dxgmms1!VidSchiSubmitQueueCommand+0x50
    dxgmms1!VidSchiWorkerThread+0xd6
    nt!PspSystemThreadStartup+0x5a
    nt!KxStartSystemThread+0x16

    Install all updates, you're using the RTM:

    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255


    Also update your old BIOS:

    BiosVersion = 0502  
    BiosReleaseDate = 08/20/2008
    BaseBoardManufacturer = ASUSTeK Computer INC.
    BaseBoardProduct = P5QL PRO
    BaseBoardVersion = Rev 1.xx

    and try different (older) graphic drivers. Your 9600 is a bit old, so try 19x.xx drivers.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Juke Chou Friday, December 31, 2010 7:53 AM
    Saturday, December 25, 2010 8:46 PM
  • A simple solution would be to update all drivers and remove any recently installed programs
    Professional In Computing - Please Contact for Help.
    • Marked as answer by Juke Chou Friday, December 31, 2010 7:53 AM
    Monday, December 27, 2010 12:09 AM
  • dont worry i sent the computer to a shop and they found out that one of my ram sticks is unstable the problem now is finding a a grade ddr2 ram and spending the money to buy it

     

    • Proposed as answer by Andre.Ziegler Sunday, January 2, 2011 1:37 PM
    • Marked as answer by Juke Chou Friday, January 7, 2011 2:47 AM
    Sunday, January 2, 2011 7:14 AM

All replies

  • A bugcheck (BSOD) is a mechanism to protect your PC from damage.

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, December 25, 2010 2:25 PM
  • http://www.mediafire.com/?4iyecl5yjfc8tle

     

    there you go

    Saturday, December 25, 2010 4:56 PM
  • also the computer keeps crashing in GTA IV only and only once has it crashed normally without any stress on the computer

    after stress testing my processor no bluescreen

    after stress testing the graphics card to 100 degrees Celsius no blue screen

    after running these 2 and a few other games still no bluescreen

    after running memtest 2 times 0 errors found

    BUT after running GTAIV for 2 minutes bluescreen!

    it could be an isolated case of SecuROM facking around with windows 7

    or it could be my hardrive cause i havent tested it yet

    Saturday, December 25, 2010 6:40 PM
  • STACK_TEXT: 
    dxgmms 1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+0xa0
    dxgmms1!VIDMM_GLOBAL::PrepareDmaBuffer+0xe1b
    dxgmms1!VidSchiSubmitRenderCommand+0x241
    dxgmms1!VidSchiSubmitQueueCommand+0x50
    dxgmms1!VidSchiWorkerThread+0xd6
    nt!PspSystemThreadStartup+0x5a
    nt!KxStartSystemThread+0x16

    Install all updates, you're using the RTM:

    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255


    Also update your old BIOS:

    BiosVersion = 0502  
    BiosReleaseDate = 08/20/2008
    BaseBoardManufacturer = ASUSTeK Computer INC.
    BaseBoardProduct = P5QL PRO
    BaseBoardVersion = Rev 1.xx

    and try different (older) graphic drivers. Your 9600 is a bit old, so try 19x.xx drivers.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Juke Chou Friday, December 31, 2010 7:53 AM
    Saturday, December 25, 2010 8:46 PM
  • Thanks i will reply on the results as soon as i finish them
    Sunday, December 26, 2010 2:35 AM
  • Bios update and graphics downgrade did not work it crashed 1 time after bios update 1 time when deleting graphics driver and again after reinstalling the downgraded driver here is another 2 dump files for you to check and it crashed 1 time without even bluescreening everything just stopped and it restarted just like that

    http://www.mediafire.com/?fqhiz4bdbf04yfy

    Sunday, December 26, 2010 4:44 AM
  • IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000073942dd9, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88009b3ac60, 0

    Debugging Details:
    ------------------


    PROCESS_NAME:  GTAIV.exe

    but I can't see the cause from the minidump.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here if your PC crashes again.
    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, December 26, 2010 2:55 PM
  • A simple solution would be to update all drivers and remove any recently installed programs
    Professional In Computing - Please Contact for Help.
    • Marked as answer by Juke Chou Friday, December 31, 2010 7:53 AM
    Monday, December 27, 2010 12:09 AM
  • dont worry i sent the computer to a shop and they found out that one of my ram sticks is unstable the problem now is finding a a grade ddr2 ram and spending the money to buy it

     

    • Proposed as answer by Andre.Ziegler Sunday, January 2, 2011 1:37 PM
    • Marked as answer by Juke Chou Friday, January 7, 2011 2:47 AM
    Sunday, January 2, 2011 7:14 AM
  • dont worry i sent the computer to a shop and they found out that one of my ram sticks is unstable

    ok, thanks for the feedback.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, January 2, 2011 1:37 PM